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Customer Service Officer
3 days ago
**About the Company**
Our client is a leader in International Freight Forwarding services. They handle both Air and Sea Freight and Custom Brokerage services for a wide variety of Customers across the globe. With their own offices and network of agents around the world, they have the capabilities to tailor solutions to suit their clients.
**About the job**
They currently have a requirement for an experienced Customer Service Officer, with Forwarding knowledge to manage a portfolio of general customers with their Air and Sea cargo movements.
**Skills & Experience**
- First point of contact for all customers
- Manage orders right through to delivery
- Provide status updates and follow up with customers
- Manage potential issues and provide proactive solutions to customers where necessary
- Develop strong relationships with customers
- Assist with rates and quotes
- Answer daily enquiries relating to bookings
- Minimum of 2 years experience working for a local Forwarder managing a list of customers
- Working Knowledge of Cargowise 1
- Excellent communication and presentation skills
**What’s in it for you?**
This is a role you can make your own. You will be able to bring your strong Customers relationship skills to provide exceptional customer service. You will join a friendly and talented team that will support you. Full amenities around the office with Cafes and all day parking available.
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