Customer Service Officer
1 month ago
Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 3-month temporary contract.
Position: Customer Service Officer
Duration: 3 months
Part Time: 25 hours per week (over 5 days)
Location: Northern Suburbs
Rate: $36.09 per hour + Super
Key Responsibilities:
- To provide excellent first-point-of-contact service to customers contacting the Council. This will include phone, face to face and digital channels.
- Effectively manage all enquiries, requests and complaints on all of Council's services.
- To work across multiple sites.
Criteria:
- Customer Service experience in a call centre/ high inbound call environment and face to face.
- Ability to engage empathetically with customers with emotionally charged issues would be highly regarded.
- Bilingual candidates will be highly regarded.
- Government experience is highly regarded.
Please select the 'APPLY' button to submit your application.
Only the candidates who are successful in progressing will be contacted.
I look forward to hearing from you
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