Lending Consultant Team Leader

6 months ago

Sydney, Australia Wisr Full time

**Working at Wisr**

As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning), you are empowered to own your role, your development and the space that you play in.

We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. Our hiring and interviewing process is designed for you to showcase your experience, skills and passion and take great pride in not just ‘ticking a box’. If this role resonates with you, we want to hear from you.

We are a people first business and flexibility is key to that - whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind

**About the Job**

**Key Responsibilities**:

- Leading, coaching, and motivating a team of Lending Consultants, including supporting the team in their personal development goals.
- Supporting the team with escalated customer situations, including building relationships and liaising with internal loan operations teams on behalf of the customer and their brokers.
- Recognising, capturing and managing customer complaints under our RG271 obligations.
- Identifying training and development needs within the team, and developing individual or team training to develop the team in these opportunities.
- Recruiting, onboarding and training new team members.
- Leading team reward and recognition initiatives, and coordinate meaningful social connection activities.
- Performing daily, weekly, and month team performance reporting including the STI process.
- Contributing to Wisr’s process improvement initiatives along with Head of Customer Operations and related business groups (IT, Credit, Servicing)
- Maintaining an active dialogue with Head of Customer Operations on all aspects of your role
- Ad hoc tasks as required from time to time.

**About You**

You are an experienced professional with a strong background working within consumer lending. You have an expert-level understanding of the lending consultant role, with the ability to support, coach and equip team members with the tools they need to meet and exceed targets.

**You'll also have**:

- Exposure to leading and guiding a team, driving key performance and outcomes.
- User-level understanding of contact centre concepts and technologies.
- A foundational understanding of data analysis and reporting functions in Excel or Google Sheets.
- Highly-evolved written and verbal communication skills, with the ability to understand and liaise with other functions.
- Attuned emotional intelligence, with the ability to demonstrate patience, empathy, and genuine care for others.
- The ability to lead by example in customer-first behaviours and performance.
- The ability to diagnose performance issues, coach and develop the team in improving in these performance areas.

**Some of Our Perks & Benefits**
- Flexible and hybrid working
- $500 every year to spend on your wellbeing
- Access via WHEREFIT to discounted gym memberships, corporate discounts for wellbeing products and more
- Generous paid parental leave to support your transition to parenthood
- Unlimited Udemy access to learn new skills
- Regular social events and awesome team offsites
- Access to our Employee Assistance Program, Uprise with up to 6 coaching sessions per year

**Our Why, What and How**

We are a proudly purpose-led ASX-listed fintech on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. By building products and experiences designed to have a positive impact on the financial health and lives of our customers, we are inching ever-closer to achieving our purpose.

We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.

The better we do this, the more positive change and impact we can have on our customers. Now is the time to join one of Australia’s fastest growing fintechs and make an impact.

**Wisr Values**
- **Courageously ask, “What if?”**: We challenge the status quo, and we know that decisions that make us smarter, stronger, faster, more innovative always start with a “What if?”.
- **❤️ for the customer**:Our internal and external customers are at the center of everything we do. We genuinely have their best interests at heart.
- **Smarter parts together**:We believe the real magic happens when we bring together the right mix of Smart Parts and work as a team.
- ** Be a stunning colleague**: It’s not just about excelling in our roles, but also going the extra mile to make our colleagues and Wisr shine too.
- **Gro

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