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IT Support Officer

4 months ago

Sunshine, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
We have an exciting opportunity for a IT Support Officer to join our team in Sunshine North. Reporting to the Information Systems Manager, you will be responsible for IT maintenance, enhancement, and efficient operation across all IT functions. The role will also include but will not be limited to the following responsibilities:
**Responsibilities**:
Provide first point of IT Support contact for all Ausreo staff across the business, nationally with occasional visits to various sites when required
Troubleshoot technical issues to resolution and/or escalate to IT Manager/ Managed 3rd Party support as required.
Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the Ausreo network is not compromised.
Assist in the administration and support of the Local Area Network, including data management and printing facilities.
Resolution of basic security related issues.
Assist with more complex technical problems that arise and provide support.
Assist with project work as required.
Maintain Ausreo IT Assets alongside the configuration and distribution of end user equipment.

**Skills and Experiences**:
To Be Successful

Possession of or progression towards a relevant tertiary qualification and or /relevant working experience
Previous experience in providing high levels of customer service in a similar Level 1 Help Desk / IT Support role
Excellent communication skills
Eagerness to learn and grow with the organisation
The ability to manage and communicate to a broad range of clients
Experience troubleshooting Microsoft Windows, Office suite, Microsoft 365
Exposure to Microsoft Dynamics 365 is well regarded
Exposure to Microsoft Server technologies is well regarded
Understanding of networking fundamentals including network administration and network installation
Drivers Licence and own transport required

Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

In return you will be rewarded with an attractive salary package and job satisfaction whilst working within a dynamic team environment. If you are ready for a challenge and believe you have what it takes, we want to hear from you.

To submit your resume, please click the ‘Apply’ button.