Ndis Administrator

5 months ago

North Ryde, Australia Achieve Australia Full time

North Ryde location
- Work with multiple sites
- Salary packaging opportunities

**Purpose of the NDIS Administrator role**

The NDIS Administrator coordinates the planning process and funding allocation, alongside the relevant General Manager Operations, whilst working closely with a team of Service Manager.

The aim of this role is to ensure the people we support receive sufficient funding to meet their needs and achieve their goals, ensuring all relevant agreements are accurate and entered into the client management system, enabling billing to occur.

**Why Join Team Achieve?**

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

**What reasonable adjustments can we make to our recruitment process to welcome you?**

**Role Responsibilities**:
For both NDIS and DSOA participants, utilizing the various systems and processes - including NDIS funding Portal for setting up and managing service bookings, visicase management
- Maintain the centralized data set of people we support, existing funding and service types, with service agreement dates.
- Identify and escalate any issues relating to funding - this includes checking the NDIS portal regarding funding as compared to the NDIS plan/ Statement of service and roster of care.
- Under the direction of the relevant General Manager, consult with the relevant service Manager to support the funding planning process for our participants, to receive the necessary level of funding, to be well supported and meet their goals.
- Proactively support the ‘My planning’ process by documenting information that could inform new/proposed Statement Of Service (SOS) or Roster of Care (ROCs) for the relevant Service manager to review.
- Draft and finalise the Statement of Service or ISPs for DSOA participants and prepare the Service agreement for each participant and forward on to relevant service manager and General Manager for final approval and distribution to plan nominees.
- Maintain and update all relevant agreements, as required, including the completion and filing of the signed documentation for all the participants, their funding, funding renewal dates, and any expiring agreements.
- Work collaboratively with the Sales team to ensure all new prospects are engaged and coordinate the transition process with the front-line management team, and communicate potential new vacancies as they arise.

***
**To be successful in this role, you will need**:

- Demonstrated experience in interpreting the NDIS price guide, statutory requirements, planning decisions, and reasonable and necessary scope of plan funding.
- Demonstrated experience in a client relationship role where developing, building, and maintaining relationships.
- Demonstrated ability to use Proda portal, PACE system and any other relevant NDIS systems.
- Understanding of the Roster of Care process to support GMs.
- Understanding of Visicase _(highly regarded)_
- Understanding of the client intake process.
- Strong interpersonal and relationship-building skills.
- Good conceptual, analytical, and problem-solving skills.
- Advanced interpersonal communication skills including negotiation and the preparation of written and verbal reports.
- An ability to prioritise work and meet conflicting deadlines and excellent time management skills.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**
**Our Commitment**
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

**Great employee benefits**
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.

Do you need more information?

**About Achie**ve**: click here to visit the Achieve Australia website to learn more about us.

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