Membership Development Coordinator

4 days ago


Ryde, Australia Next Gen Health & Lifestyle Clubs Full time
Membership Manager Role

We are seeking an experienced and customer-focused Membership Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. As a key member of our club leadership team, you will play a critical role in delivering exceptional membership experiences and driving retention.

About the Role

This full-time position offers a unique opportunity to lead and develop our Reception/Member Concierge Team, working closely with the Sales Team to enhance member satisfaction and loyalty. Key responsibilities include:

  • Strategic membership retention and growth through effective communication and problem-solving
  • Leadership and management of the Reception/Member Concierge Team to ensure seamless member experiences
  • Collaboration with the Sales Team to drive member engagement and loyalty initiatives
  • Contribution to Club Leadership Team and fostering a positive work culture
  • Debt collection, membership administration, and representing the Next Gen brand as a Brand Ambassador
Requirements

To succeed in this challenging yet rewarding role, you will possess:

  • Outstanding customer service and problem-solving skills
  • Strong negotiation and objection handling abilities
  • Proven experience working in a team environment
  • A passion for the health, fitness, and lifestyle industry
  • Excellent communication and interpersonal skills
  • Previous sales or retention experience is highly advantageous
  • Proficiency in reporting capabilities and Excel
  • A track record of achieving targets and sales goals
  • Exceptional objection handling and closing skills
  • The ability to take ownership and solve problems creatively
  • High motivation, energy levels, and strong verbal communication skills
What We Offer

In return for your hard work and dedication, we offer a competitive salary package of $60,000 - $80,000 per annum, plus benefits such as access to our 5-star facilities, flexible working hours, and opportunities for professional growth and development. Please note that flexible working across 7 days is required, although general hours will be Monday to Friday. Proof of right to work in Australia documentation will be required at the first interview, and a Working with Children Check is mandatory for this role.



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