Membership Development Coordinator
4 days ago
We are seeking an experienced and customer-focused Membership Manager to join our team at Next Gen Health & Lifestyle Clubs in Ryde. As a key member of our club leadership team, you will play a critical role in delivering exceptional membership experiences and driving retention.
About the RoleThis full-time position offers a unique opportunity to lead and develop our Reception/Member Concierge Team, working closely with the Sales Team to enhance member satisfaction and loyalty. Key responsibilities include:
- Strategic membership retention and growth through effective communication and problem-solving
- Leadership and management of the Reception/Member Concierge Team to ensure seamless member experiences
- Collaboration with the Sales Team to drive member engagement and loyalty initiatives
- Contribution to Club Leadership Team and fostering a positive work culture
- Debt collection, membership administration, and representing the Next Gen brand as a Brand Ambassador
To succeed in this challenging yet rewarding role, you will possess:
- Outstanding customer service and problem-solving skills
- Strong negotiation and objection handling abilities
- Proven experience working in a team environment
- A passion for the health, fitness, and lifestyle industry
- Excellent communication and interpersonal skills
- Previous sales or retention experience is highly advantageous
- Proficiency in reporting capabilities and Excel
- A track record of achieving targets and sales goals
- Exceptional objection handling and closing skills
- The ability to take ownership and solve problems creatively
- High motivation, energy levels, and strong verbal communication skills
In return for your hard work and dedication, we offer a competitive salary package of $60,000 - $80,000 per annum, plus benefits such as access to our 5-star facilities, flexible working hours, and opportunities for professional growth and development. Please note that flexible working across 7 days is required, although general hours will be Monday to Friday. Proof of right to work in Australia documentation will be required at the first interview, and a Working with Children Check is mandatory for this role.
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Membership Coordinator
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Ryde, Australia Next Gen Health & Lifestyle Clubs Full timeWe are seeking a highly motivated and customer-focused Membership Coordinator to join our team at Next Gen Health & Lifestyle Clubs. In this role, you will be responsible for managing all aspects of member retention and providing exceptional customer service to our valued members.About the RoleAs a Membership Coordinator, you will be the primary point of...
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Membership Development Coordinator
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Membership Retention Coordinator
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Membership Manager
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Ryde, Australia Next Gen Health & Lifestyle Clubs Full timeWe have an exciting opportunity for a Membership Manager to join our club in Ryde, reporting into the General Manager, in this role you will be passionate about Member Retention and Customer Service, manage all aspects of member retention and our Member Concierge (Reception) team. Why?We offer a spectacular club environmentYou will work for an...
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