Customer Support

4 months ago

Brisbane, Australia Digital8 Full time

Full Time / Expression of interest

**About the job**:
**About Digital8**:

- Digital8 was founded by a small team of accomplished software developers in 2012. Over the years, we have grown to add the expertise and experience of talented user experience strategists, interface designers, and SEO specialists to become one of Brisbane’s most successful and enduring digital agencies. We provide the following services for medium and large companies, NGO’s and Government departments:

- Custom Web Development
- CMS Website Development
- Ecommerce Development
- Web & Mobile App Development
- API Development & Integrations
- User Behaviour Analysis and Experience Design
- User Interface Design
- Search Engine Optimisation
- Pay-Per-Click Advertising Campaigns

**Role Responsibilities**:

- Your role will include a range of support and office management duties including:
**Customer Service**:

- Delegating and monitoring the development team to complete support tasks
- Maintain clear and proactive communication with clients, ensuring their needs and expectations are understood and met.
- Maintain accurate and up-to-date records of support requests, including ticket details, actions taken, and resolutions.
- Managing support retainers, timesheets and invoicing.
- Quality Assurance testing and review of websites.

**Administration**:

- Accounts receivable management, including invoicing clients using Xero
- HR admin, including collecting employee and contractor information and issuing contracts
- Organising seasonal events including the Christmas Party
- Organising birthday or anniversary gifts/cake.
- Assisting the sales team with some sales administrative tasks

**Key Requirements & Desirables**:

- Must be able to commute to our office located in South Brisbane
- Strong organisational skills and attention to detail and accuracy.
- Excellent interpersonal, oral and written communication skills in the English language.
- Good with numbers, and a good grasp of billing principles.
- Demonstrated customer service experience highly favourable
- Experience with word processing and spreadsheet tools, such as Microsoft Office or Google Drive and Excel.
- Knowledge of basic website principles is an advantage
- Experience or ability to learn Xero for invoicing and the use of other tools.
- Self-directed with strong problem-solving skills.
- Assertive and ability to follow things through to completion.
- Experience working in a digital agency environment

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