Current jobs related to Customer Support Specialist - Brisbane - Megaport

  • Customer Support Specialist

    4 days ago

    Brisbane, Queensland, Australia Philips Iberica SAU Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions.This role will be specializing within our Ultrasound and Image Guided Therapy portfolio, maintaining and developing robust customer relationships and providing expert technical advice on...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Australia Ultimate Positioning Group Full time

    **Become part of something special**: Most companies say they offer these benefits, but we actually back it up! **Flexibility**: We value flexibility. What flexibility looks like for you will vary based on your role. However, we support flexible work arrangements, flexible hours and other flexible arrangements that may help you live and work happier and...

  • Superannuation Customer Support Specialist

    4 days ago

    Brisbane, Queensland, Australia etcltd Full time

    As a Customer Service Specialist with our superannuation fund, you will be part of a team that assists customers in understanding their superannuation requirements. This role involves providing professional guidance to customers, supporting those facing financial difficulties, and helping employers navigate their obligations.

  • Customer Support Specialist

    4 days ago

    Brisbane, Australia SiteDocs Full time

    **Customer Support Specialist (SaaS)** SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of...

  • Digital Customer Support Specialist

    4 weeks ago

    Brisbane, Australia Spatial Media Full time

    **Digital Customer Support Specialist** - Do you love talking to customers and helping to solve their problems? - Are you experienced with enterprise SaaS web platforms? - Do you want to work on interesting, creative projects in a dedicated, supportive team? If you answered yes to all the above then we want to hear from you! **--- The Critical Bits...

  • Corporate Banking Specialist

    4 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    About the PositionThis Corporate Banking Specialist - Brisbane Role is designed to provide expert banking solutions to businesses in Brisbane.The successful candidate will be responsible for developing strong relationships with existing clients and identifying new business opportunities.A strong understanding of financial products and services is essential...

  • Compliance Specialist

    3 days ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    The BOQ Group is a unique organization that aims to provide an alternative to Australian financial services for customers and employees.Our family of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each cater to specific customer audiences and have their own brand personality.We strive to create a workspace...

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Australia Tanda Full time

    **The Role** As a support specialist, you'll gain unique insights into the Tanda customer journey and how our software is used across various industries. Previous team members have moved into leadership, technical, and other customer-facing roles. Strong analytical and problem-solving skills are essential. **Core Responsibilities**: - Help customers...

  • Lead Customer Support Specialist

    3 days ago

    Brisbane, Queensland, Australia Samary Rodriguez Full time

    Samary Rodriguez is partnering with a well-known international defence contractor to find a talented Lead Customer Support Specialist. This is a fantastic opportunity for someone who is passionate about customer service and wants to take their career to the next level.About the Company:This organisation is a leader in its field and offers a stable working...

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Australia Emesent Full time

    **Our mission to be bold and impactful!** Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation. **How you'll contribute** As a key...

  • Customer Support Officer

    3 weeks ago

    Brisbane, Australia Kaliba Full time

    **Location**: Brisbane - Queensland **WorkType**: Full Time **Salary**: $75,000.00 - $75,000.00 Annual Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer Support Specialist? As a Customer Support Specialist, you will be responsible for delivering exception customer experience to help with any platform, technica... Are you...

  • Inventory Control Specialist

    4 hours ago

    Brisbane, Queensland, Australia Customer Value Partners, Inc. Full time

    About this RoleJob SummaryWe are seeking an experienced Inventory Specialist to join our team at Customer Value Partners, Inc. The successful candidate will be responsible for managing and maintaining accurate inventory levels to support the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) operations.The ideal candidate will...

  • Business Banking Expert

    6 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    Financial Services Career OpportunityWe are seeking a skilled Business Banking Specialist to develop relationships with existing clients and identify new business opportunities.Key responsibilities include:Providing expert banking solutions to businesses in the region.Conducting thorough risk assessments to ensure compliance with regulatory requirements and...

  • Banking Operations Consultant

    6 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    BOQ Specialist JobWe are seeking a highly skilled Business Banking Specialist to join our team and provide expert banking solutions to businesses in the region.ResponsibilitiesConduct thorough risk assessments to ensure compliance with regulatory requirements and internal policies.Provide exceptional customer experiences through cross-functional...

  • Commercial Banking Professional

    6 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    Commercial Banking OpportunityThis is an exciting opportunity for a motivated Banking Operations Specialist to join our team and contribute to our success.Job RequirementsStrong knowledge of commercial banking and finance.Excellent communication and interpersonal skills.Able to work collaboratively as part of a team.Why Join Us?At BOQ Specialist, we value...

  • Customer Support Representative

    8 hours ago

    Brisbane, Queensland, Australia Mable Full time

    We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach designed to support people in achieving their goals whilst living at home.Leveraging our technology platform, we are an approved provider that specializes in self-management. We partner with our customers to create unique support...

  • Customer Support Specialist

    4 weeks ago

    Brisbane Airport, Australia Officeworks Full time

    **Title**:Customer Support Specialist - Education | 12-18 month FTC**: - Location: Brisbane Airport, Queensland, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and...

  • Customer Support Specialist

    7 days ago

    Brisbane, Queensland, Australia Medilaw Group Full time

    ResponsibilitiesLiaise with customers to plan and implement agreed servicesSchedule appointmentsMaintain busy inboxes with queries, appointments, and non-appointment servicesProvide administrative and operational support to consultant practitionersOffer information and advice to customers or prospective customersUndertake other tasks assigned to the Customer...

  • Asset Finance Portfolio Growth Manager

    7 days ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    About the RoleAn exciting opportunity to join BOQ Business Bank as a Senior Product Manager – Asset Finance & Portfolio on a 12-month contract supporting the BOQ Finance & BOQ Specialist businesses.As a vital part of the Business Lending Product team, you will focus on managing our asset finance products. Your role will involve driving portfolio growth,...

  • Customer Experience Specialist

    2 days ago

    Brisbane, Queensland, Australia Ampol Limited Full time

    Our MissionAt Ampol Limited, we are committed to creating a workplace culture that values diversity, inclusion, and employee well-being.We believe that every individual has the potential to make a positive impact, and we strive to provide a supportive and inclusive environment that allows our employees to thrive.Job Summary:We are seeking a Customer...

Customer Support Specialist

1 month ago

Brisbane, Australia Megaport Full time

**About Megaport**

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

**Our Team Culture**

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

**The Role**

This role is responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms.

The role is exposed to challenges and demands involved in a rapidly expanding global network.

**What You Will Be Doing**:

- Providing high-quality customer service.
- Managing multiple customer communication channels.
- Meet or exceed customer support KPIs and SLAs.
- Adhering to operating procedures and policies.
- Thoroughly document work using relevant systems/software.
- Troubleshoot network, portal, and account issues using various tools.
- Prioritise first contact resolution and manage customer communication until resolution.
- Identify opportunities for customers to optimize their services.
- Think outside the box to achieve the best outcome for our customers.
- Manage requests from vendors, suppliers and other business units.
- Provide accurate and detailed information on unresolved incidents as the interface with key business units, customers, and management.

**What We Are Looking For**:

- Understanding of fundamental networking and software concepts.
- CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
- A passion for innovation and technology.
- Fluent in English, with excellent written and verbal communication skills.
- Comfortable working with internal and external stakeholders to deliver exceptional customer service.
- Ability to work autonomously within a globally dispersed team environment.
- Strong work ethic.
- Strong problem-solving skills, comfortable thinking outside the box to deliver solutions quickly.
- Confident in communicating, troubleshooting, and escalating complex technical problems.
- High attention to detail.
- Solution focus and a keen interest in process improvement.

**What We Offer**
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program