Technical Customer Services Team Leader
6 months ago
**The Opportunity**
An exciting opportunity has arisen with one of our clients, for an exciting opportunity for a Technical Customer Services Team Leader. In this role, you will play a pivotal role in coaching and supporting the Application Specialist Team.
**The Role**
As the Technical Customer Services Team Leader, you will have a multifaceted role in leading, guiding, and coaching the Application Specialist Team. Your responsibilities include:
- **Managing Team Operations**: You will oversee the day-to-day activities of the Application Specialist Team, ensuring efficient workflows and timely service delivery, and compiling and collating executive reporting.
- **Leadership and Coaching**: Provide leadership, mentorship, and coaching to the team, fostering a culture of excellence in customer service and technical proficiency.
- **Clinical insights & Risk mitigation**: Leverage your experience to identify & mitigate clinical risk issues in the software and utilise pathology background to propose remediation options.
- **Customer Experience Enhancement**: Develop strategies and processes to continuously improve the customer service experience in alignment with our strategic objectives.
- **Technical Standards**: Maintain technical standards and documentation, ensuring accuracy and quality to support the team's effectiveness.
- **Collaboration for Growth**: Collaborate with Customer Success Leads to identify opportunities for additional sales and product enhancements with existing customers.
**About You**
To be a successful applicant you will have demonstrated experience working in a medical/healthcare software company, blending your technical and customer facing expertise. You will have demonstrated experience in:
- **Technical Leadership**: Providing leadership and expertise to enhance the team's skills in investigating, diagnosing, and resolving technical issues.
- **Pathology**: Experience working in Pathology/medical labs/laboratories OR Healthcare _(mandatory)_
- **Post Issue Review (PIR)**: Facilitating and conducting PIR meetings with internal stakeholders and prepare PIR reports for priority issues.
- **Collaborative Problem-Solving**: Collaborate with Development Team Managers to ensure issue resolutions align with laboratory workflows and customer expectations.
- **Exceptional Communication & Leadership skills**: Demonstrate outstanding communication skills, and customer service leadership skills.
**Benefits**
This full-time opportunity within a market-leading organisation. Some of their benefits include:
- Hybrid working environment, with most people in 2 days a week
- Discounted health insurance
- Career pathways and succession planning
- Paid volunteer leave
- Paid parental leave, pregnancy loss leave & pawrental leave
- 2 days study leave & annual allowance for study costs (formal study)
**How to Apply
-
Technical Team Leader
5 months ago
Melbourne City Centre, Australia HAYS Full timeIT Technical Team Leader job available | Melbourne | 100% remote | Permanent | Immediate start **Your new company** A growing National IT Service Provider requires a Technical Team Leader to join its East Coast team for a permanent role commencing immediately, based in Melbourne. The company promotes a collaborative and supportive work environment,...
-
Team Leader
6 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community...
-
Customer Service Leader
6 days ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout Ingenico GroupAs a global leader in the fintech market, Ingenico Group has over three decades of experience and employs over 7,500 people worldwide. Our footprint provides scale to projects and talents, driving innovation through our diverse community of experts.Job OverviewWe offer a comprehensive and innovative range of services and solutions that...
-
Team Leader People Advisory Services
6 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Service Leader, Victorian Civil and Administrative
5 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout the role - Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users. - Coach and develop staff in a constantly evolving, high volume Contact Centre environment. - Create, design and improve processes that help Victorian's access information about VCAT's role and processes. The Service Leader role...
-
Team Leader Customer Experience
6 months ago
Melbourne City Centre, Australia Victorian Building Authority Full timePosition overview The Team Leader, Customer Experience is responsible for leading a team of staff within the Customer Experience team to support the VBA in its effective and efficient administration of high quality support services to practitioners, consumers and the community. This role is responsible for modelling and delivering high level leadership...
-
Team Leader, Mcv Service Centre, Magistrates' Court
6 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...
-
Customer Service Team Leader
5 months ago
Logan City, Australia Austcorp Executive Full timeNational family owned and operated business - Manufacturer of building supplies - Grow and develop with this supportive company **Company Overview**: Our client is a leading family owned and operated building supplies company, specializing in providing high-quality construction materials and exceptional service to their valued customers. To strengthen...
-
Customer Service Team Leader
5 months ago
Melbourne, Australia Opteon Full timeAbout us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period...
-
Service Delivery Team Leader X 2, Victorian Civil
6 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout the role Working in a hybrid model, you will work from home and 55 King Street Melbourne where you will support VCAT's Contact Centre staff, who provide procedural and process advice to VCAT users. You will need to build a strong and positive relationship with your team, managers and colleagues. About you We are looking for a team leader that can...
-
Technical Team Leader
5 months ago
Melbourne, Australia Olympus Australia Full timeWe are seeking to appoint a full time, values based Technical Team Leader (Dayshift, 6:00am 2:00pm) to join our National Service Centre team, located at our head office in Notting Hill**.** Reporting to the Technical Service Manager, you will be accountable for the: - Leadership and development of a team of repair technicians, supporting them in delivering...
-
Team Leader
5 months ago
Melbourne City Centre, Australia Davidson Group Services Full time**Team Leader / Practice Lead - Recruitment - Technology Team** - An attractive remuneration package and uncapped bonus potential - Supportive environment empowering you with the autonomy and accountability to create your success - Opportunity to step into a leadership role or further develop your leadership skills - Hybrid working arrangement...
-
Customer Service Team Leader
5 months ago
Logan City, Australia Austcorp Executive Full timeFamily owned and operated building products manufacturer - Lead and inspire a team of 8 Customer Service Representatives - Logan location - Monday - Friday - Full time Are you a dynamic leader with a passion for providing exceptional customer service? Do you have experience managing teams and driving results within a trade based environment? If so, we have...
-
Melbourne City Centre, Australia Court Services Victoria Full time**About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...
-
Customer Service Representative
3 weeks ago
Darwin city centre, Northern Territory, Australia Kinetic IT Full timeAbout the RoleWe are seeking a Customer Service Representative to join our Darwin team, providing exceptional customer service and technical support to our users.Key ResponsibilitiesProvide technical support and resolve issues via phone and emailCollaborate with cross-functional teams to escalate and resolve complex issuesLog and track jobs, ensuring timely...
-
Customer Service Team Leader
5 months ago
East Melbourne, Australia Hanes Brands Full timeWholesale Customer Service Team Leader - Hybrid and flexible working, health & wellbeing programs - Collaborative culture with a genuine commitment to sustainability - Permanent role with learn and grow opportunities We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers **Your...
-
Customer Service Technical Specialist
6 months ago
Melbourne, Australia Wolters Kluwer Full timeJob Summary: Requires in-depth conceptual and practical technical knowledge of customer service with a focus on technology practices and systems. Works independently with mínimal guidance. Understands key business drivers and builds knowledge of the company, processes and customers. Contributes to technology related activities of post-sale technical support...
-
Field Service Team Leader
1 day ago
Toowoomba City, Australia Cummins Full timeAs a Field Service Team Leader at Cummins, you will be responsible for leading a team of 7 field technicians to deliver exceptional customer service and support. Your primary goal is to bring the best out of your team, ensuring they meet monthly targets while maintaining high-quality work.About the RoleThis position involves being the main contact for...
-
Service Desk Team Leader
5 months ago
Melbourne City Centre, Australia Victorian Building Authority Full timePositon Purpose As the primary liaison between the Business, IT, and 3rd Party Vendors on infrastructure matters, the role is actively involved in the development, maintenance and implementation of product and service delivery. **Who we are looking for**: - demonstrated abitly to motivate and managing a team of IT professionals including determine thet...
-
Counselling Service Navigator/team Leader
1 month ago
Melbourne City Centre, Australia Department of Families, Fairness and Housing Full timeTHE ROLE This position will lead a small team preparing for implementation and delivering the Counselling and Psychological Care (CPC) components of Redress for Historical Institutional Abuse (Redress) and the National Redress Scheme for people who have experienced institutional child sexual abuse (the National Scheme). Working closely with people with lived...