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Associate, Client Services

4 months ago

Adelaide Region SA, Australia CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

Who are we?

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

Our purpose

At CoreLogic, we help people build better lives by providing rich property insights

that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.

Our principles

Our four principles are the backbone of our organisation. They represent what we believe in and they guide the way we behave.
- Accuracy is everything
- We remain independent
- Our data vision is 360
- We seize the opportunity

We’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.

Who are you?:
You live and breathe customer service. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities - if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.

Your service ethos is excellent, you know how to have great conversations with customers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.

But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.

**Job Description**:

- Maintain, manage and identify prospects, opportunities, and to support our customers, offering solutions and resolutions
- Develop and manage tasks to meet and achieve time frames, targets and requirements
- Build and maintain strong relationships with existing and prospective clients
- Effective management client follow ups by utilising the tools available

Job Qualifications:

- Flexible, adaptive and quick learner in fast paced environment, ability to multi-task is a must
- Strong phone etiquette and confidence and an understanding of outbound telephony techniques
- Sound computer skills, sufficient typing ability and basic knowledge of computing systems such as Microsoft Office suite and CRM systems
- 2+ years' experience in customer service role (Retail or Call Centre background preferred)
- Ability to take initiative delivering client focused outcomes and positive customer experiences

Why join Corelogic?
- Opportunity for flexible working conditions that works best for you and the business
- CoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there
- Free mindfulness tools, online health and nutrition courses, flu vaccines and half-day Fridays in support of our employee’s wellbeing
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data
- Exclusive employee-only market updates and access to the industry’s best property experts
- Two community and volunteer leave days each year to support meaningful causes and our charity partners
- Modern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilities
- Monthly social get-togethers and an annual High Achievers program to acknowledge outstanding employee contributions
- A globally recognised rewards platform and points system
- An inclusive and diverse working environment that celebrates cultural weeks and advocacy months

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and profe