Associate, Client Services

6 months ago

Greater Adelaide SA, Australia CoreLogic Full time

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**What’s the role?**:
Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products.

This role is critical to the success of CoreLogic. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get value from our products and services, they receive help when they need it and you always offer more than what they are asking - this could be promoting our free training, helping our suppliers to deliver on time to our customers or understanding the incredible breadth of our data. Working closely with our leadership team, you’ll also have a hand in boosting advocacy and increasing customer satisfaction across all our channels.

Your purpose? To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again.

**What will you be doing?**:
**The role includes**:

- removing roadblocks for our customers and suppliers, making it really easy to do business with us
- perform workflow system and administrative updates
- shaping the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilities

**Job Qualifications**:
**Are you the right fit?**:
You need to have:

- proven experience in
- creating great customer relationships and building rapport - we don’t focus on handle time here, just customer satisfaction.
- producing simple, easy to understand help for our customers to use our products effectively
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortless
- great adaptability in learning new systems with speed and ability to multi task
- a demonstrated ability to
- deal with complexity and many unknowns in a decision process
- champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customers impression of products
- quickly build valuable relationships within a business
- excellent written and oral communication skills
- confidence in speaking to customers to present complex processes in simple ways
- collaborate and want to immerse yourself in a highly engaged and positive culture

**What credentials do you need?**:

- A solid understanding of, and expertise in delivering fantastic customer outcomes
- 1+ years of service experience, in a call centre, retail or hospitality

**What does success look like?**:
**Your Key Performance Indicators are based on**:

- customer service survey results
- ensuring our customers have a consistent and quality outcome
- servicing our enquiry channels promptly inline with SLAs

**CoreLogic's Diversity Commitment**:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

**Equal Opportunity Employer Statement**:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLog

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