Client Service Manager

3 months ago

Lane Cove, Australia Nielsen Full time

**ABOUT THE ROLE**

We currently have a vacancy for a Manager role in our Client Service team at Nielsen Television Audience Measurement (TAM) based in our Sydney, Lane Cove office.

We are the official source of television audience measurement for the free to air broadcast networks and subscription television channels in Australia.

You will be part of a very experienced and well regarded team dedicated to providing our broadcaster and media industry clients with the highest level of service by delivering an exceptional standard of information, assistance and support across their evolving multi
- media platforms.

You will also have the opportunity to take an industry leading role in the transition to VOZ, Australia’s Total TV database.

**ROLE RESPONSIBILITIES**:

- In this role you will need excellent product and company knowledge to assist a major broadcaster client and the broader Client Service team by:

- Establishing and maintaining a productive client relationship
- Providing data insights and analysis
- Software training and support
- Client and industry education
- Being adaptable to changing market conditions
- Participation in achieving group goals

**QUALIFICATION & SKILLS**:

- Highly developed media experience in order to form strong relationships with our broadcaster client, to assist them with all their TAM, VOZ and multi-media software needs
- Numerate and focused on strategic, innovative and creative data analysis
- Curious, with the ability to problem solve
- Focus on attention to detail and accuracy
- Enthusiastic and pro-active with the ability to work autonomously
- Experienced with Google suite and Tableau is a must
- Experienced with Excel, PowerPoint, L&J/Nielsen Fusion
- Well-developed written and verbal communication skills
- A team player

**ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, inquisitive colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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