Reservations Manager

5 months ago

Lane Cove, Australia Laundy Hotels Full time

Portfolio of iconic venues from restaurant to pubs and boutique hotels
- Opportunity to learn from industry leaders and enhance your leadership
- Huge opportunity for growth and progression

Laundy Hotels are seeking a Reservations Manager to lead our Reservations team based at our Lane Cove Head Office.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy’s learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
Reporting to the Head of Sales & Events as the Reservations Manager at Laundy Hotels you are responsible for but not limited to:

- Creating exceptional customer service and assistance to hotel and dining guests
- Manage communication between guests, clients and venue teams
- Responsible for the recruitment, training, and development of Reservations team members
- Work closely with Operations, Sales and Marketing teams to fully implement initiatives and actively provide input for unexpected booking trends
- Drive continuous improvement in all reservation and event procedures, processes and client engagement
- Be proactive and re-align selling strategies to achieve forecasted goals
- Manage the Reservations roster to ensure the department is manned 7 days a week

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Exceptional verbal and written communication and have analytical skills with a focus on attention to detail
- Be playful and vibrant in a fast-paced environment with strong interpersonal and leadership skills
- You are an inspirational motivator and who is rewarded by results
- High level of computer literacy - competency with SevenRooms and Ivvy highly regarded
- Can-do attitude, with outstanding relationship building skills and a passion to deliver exceptional customer service in creating unforgettable experiences for our guests
- Excellent personal presentation
- Hospitality experience highly advantageous

  • Reservations Coordinator

    2 months ago

    Lane Cove, Australia Laundy Hotels Full time

    Support a collection of charming pubs, restaurants and boutique hotels - Thrive in a supportive and inclusive working environment - Opportunity for development and career advancement Laundy Hotels are seeking a full-time Reservations Coordinator to support our Sales, Events & Reservations team. In this role, you'll play a pivotal role in creating an...

  • Customer Service Manager

    6 months ago

    Lane Cove, Australia Laundy Hotels Full time

    Opportunity to work in a dynamic and rewarding environment - Supervise and support a high performing team - Develop your career in the hospitality industry **WHY LAUNDY HOTELS?** Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement. The Laundy’s learned hospitality the...

  • Park Manager

    5 months ago

    Lane Cove, Australia Discovery Parks Full time

    Located in the stunning National Park at Lane Cove, Sydney. NSW - Opportunity to lead and inspire a close knit Team with an Industry leader - Attractive Salary + Super + Accommodation + Utility bills + Bonus scheme **About Us**: G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards....

  • Assistant Manager

    5 months ago

    Lane Cove, Australia Discovery Parks Full time

    Located by the stunning National Park at Lane Cove, Sydney - Attractive Salary + Super + Accommodation + Utility bills + Bonus scheme - Great opportunities for growth and development in park management **About Us**: G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more...

  • Marketing Coordinator

    3 weeks ago

    Lane Cove, Australia Laundy Hotels Full time

    Opportunity to learn from industry leaders - Step into your career development with a team that care about your growth - Portfolio of iconic venues from bars and restaurant to pubs and boutique hotels Laundy Hotels are seeking a **Marketing Coordinator** to support the Group Marketing Manager by planning, scheduling and executing marketing plans for a...

  • Qualified Gardener/greenkeeper

    2 months ago

    Lane Cove, Australia Lane Cove Council Full time

    Lane Cove, Australia - Reference: 6663623 - **38 hrs per week**: - ** Permanent, full-time position**: - ** Regular RDOs** Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Qualified Gardener or Qualified...

  • Preschool Director | KU Osborne Park Preschool

    2 months ago

    Lane Cove, Australia KU Children's Services Full time

    KU Osborne Park Preschool in Lane Cove is nestled on the edge of the local bush reserve, our playground is designed to allow children to explore nature and discover the ever-changing natural environment through our regular bush program. We believe children need opportunities to dig in the mud pit, climb trees, discover and learn about insects and living...

  • Customer Experience Ambassador

    1 week ago

    Palm Cove, Queensland, Australia Travel + Leisure Co. Full time

    Put the World on Vacation with UsWe are shaping the future of the travel industry as part of Travel + Leisure Co., a global leader in hospitality. Our mission is to create exceptional experiences for millions of travelers worldwide.Company OverviewWith over 19,000 associates across 270 vacation club resort locations globally, we're always looking ahead to...

  • Guest Service Agent

    1 week ago

    Palm Cove, Australia Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Service Agent

    1 week ago

    Palm Cove, Australia Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...