Client Service Manager

3 weeks ago

Lane Cove, Australia Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Nielsen

**Job Description**:

- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

**ABOUT THE ROLE
We currently have a vacancy for a Manager in our Client Service team at Nielsen Television Audience Measurement (TAM). We are the official source of audience measurement for the free to air networks and subscription broadcasters in Australia.
- You will be part of a highly experienced and well regarded team dedicated to providing our broadcaster and media industry clients with the highest level of service by delivering an exceptional standard of information, assistance and support across their multimedia platforms.

ROLE RESPONSIBILITIES
- In this role you will need to build excellent product and company knowledge to assist clients and team members with:

- Analysis software training
- Analysis software support (investigation and problem solving)
- Client and industry education
- Viewing behaviour analysis and data insight
- Participation in achieving group goals
- QUALIFICATIONS & SKILLS
- 2-3 years relevant media experience in order to develop strong relationships with our broadcaster client base, to assist them with all their TAM and multimedia software needs
- Helpdesk experience preferred
- Curiosity, with the ability to problem solve and have a strong attention to detail
- Numerate and interested in data analysis
- Enthusiastic, proactive, goal-oriented with the ability to work autonomously
- Experienced with Excel, PowerPoint and Tableau a bonus
- Media analysis software aptitude with L&J/Nielsen Fusion experience highly regarded, particularly eTAM
- Well-developed written and verbal communication skills

**WHY WORK FOR NIELSEN?**
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

**Nielsen promotes work life balance **by offering Flexible (Smart) working, a day off for your Birthday, a ‘No leave No life’ policy which rewards you with bonus annual leave days per year, volunteering leave, and paid parental leave for both carers.

**Be a Learn-It-All**. Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources via online platforms.

**Your wellbeing is our priority**. We partner with Spring Health for our EAP offering counseling and support for our staff and their family. In addition we focus on holistic wellness with dedicated activities on physical, mental and financial wellbeing.

**Commitment to diversity and inclusion**. Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of inclusion—where we value, encourage and promote the various thoughts, opinions and insights of our diverse workforce. All employees have an opportunity to contribute to the causes they are most passionate about via our Business Resource Groups.
- #LI-LV1

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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