Dealer Support

3 weeks ago

Sydney, Australia Inchcape Full time

**Who are we?**

**Why should you join us?**
- Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**What is the opportunity?**

An opportunity exists for a **Dealer Support **with a positive, customer focused attitude to join the team at **Chullora**.

**The duties and responsibilities will include but are not limited to the following**:

- To achieve the AutoNexus and VGA business goals through quality handling of dealer contacts and delivering a positive dealer support experience
- Effectively support the VGA parts operations team to coordinate and resolve all customer enquiries, incidents and disputes
- Identify opportunities within our operations which will improve our service delivery to our customer’s dealers and drive change management to achieve these benefits
- Source solutions to customer complaint cases as escalated by team members
- Undertake and carry out any other work related tasks as assigned by the Manager on an adhoc basis

**Who are we looking for?**

**To be successful in this role you will possess the following**:

- Experience in a similar role
- Ability to be a team player
- Good negotiation and conflict resolution skills
- Attention to detail
- Strong communication skills
- Ability to maintain confidentiality
- Excellent customer service experience

**We’re part of Inchcape**
By joining AutoNexus you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

This is a great opportunity for a motivated individual with a positive attitude who enjoys the challenges of supporting and being part of a dedicated team. In terms of benefits, you will be working within a supportive team environment and have development opportunities available.

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