Customer Development Executive, Ecomm

6 months ago

Sydney, Australia Hill's Pet Nutrition Full time

No Relocation Assistance Offered
156412 - Sydney, New South Wales, Australia

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**About Hill’s**

We are **Hill’s** - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of **Colgate-Palmolive **a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Hill's we have a purpose Every day around the world, we transform the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our strong culture of diversity, sustainability and inclusion is rooted in our core values of Caring, Global Collaboration and Continuous Improvement. Employees are rewarded by rich career development and experiences.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks

**Job Purpose**:
This Customer Development Executive position is both a key contributor to the eCommerce team and a developmental position. The role has the responsibility to support the rapid eCommerce sales growth and provide analytical support across our customer base in our key eCommerce pure play accounts; Pet Circle, Budget Pet Products and Amazon, as well as manage smaller eCommerce pureplay customers such as Jumbo.

The role reports to the Customer Development manager eCommerce, providing support to the eCommerce customer portfolio.

Support includes, but not limited to, customer website audits and compliance checks, customer data analytic interpretation and visualisation, ROI analysis, invoice and claim processing, ATLAS sales planning and forecasting, and Test & Learn eCommerce projects.

**Key Responsibilities**:
**Customer Engagement (30%)**
- Accounts category review analysis, monthly health checks
- Input and present at key internal and external meetings
- Enhancing customer relationships & negotiation
- Volume and activity planning
- Tracking A&P and GTN spend in line with budget & contracts
- Processing claims and invoices monthly
- Collating competitive intelligence insights to assist sales analysis

**Business Development (35%)**
- Managing online content standards
- Ensure e-Commerce customers’ compliance with Hill’s distribution policies.
- Promotional planning & submissions, atlas forecasting and NPD/line transitions submissions
- Manage ROI margin calculator to ensure correct funding levels
- Responsive action to make changes from Commercial decisions
- Coordination of clearance for obsolete and deleted stock
- Communicating key account pricing and competitor activity
- Saving sales and customer data from key retailers for reporting
- Update eComm channel sales, promotional and event calendars
- Preparation and communication of Campaigns - e.g. Dental,
- Assist in preparation of customer JBP and terms negotiation
- Assist CDM in being a point person for the field team in managing other eCommerce retailers.

**Analytics and Insights sharing (30%)**
- Support in Managing all customer eCommerce data points and assist with analysis and reporting
- Key analytical interpretation and highlighting opportunities
- Analyse and interpret customer data to improve ROI and promotional activity
- Utilise Amazon vendor data for insights from unique data points
- Utilise tools such as Tableau and Profitero to gather and analyse data and opportunities.

**Meetings / Presentations(5%)**
- Preparing and participating in account meetings
- Prepare and present at Internal Commercial Meetings
- Participate in internal forecasting collaboration meetings
- Participate and present at wellness and therapeutic meetings
- Present and attend strategic eCommerce customer meetings
- Prepare and participate in field sales meetings and report on any eCommerce activations, where applicable.

**Required Qualifications**:

- 2+ years sales experience
- Intermediate G-Suite Skills - S

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