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Recoveries Specialist
4 months ago
Recoveries Specialist
- **Mon - Fri with alternate shifts 7am-3pm/9am-5pm**:
- **Hybrid work approach with 50% of your shifts from home**:
- **Local West Perth team. Offices close to public transport**
With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " **The driving force for a better WA**."
We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing our motor recovery claims, whilst delivering exceptional customer service.
**Location**: West Perth offices & Work from home 50% of the time
**Working hours**: Full time - 37.5 hours per week
**Hours**: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm and 9am to 5pm
**Pay**: Competitive base salary + super + incentives + discounts
**Training**: You'll be set up for success with in-depth training and on the job support
**Team**:Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
**What will you be doing?**
- Manage a caseload of recovery claims
- Provide liability determination and negotiation with other Insurers and third parties
- Refer recovery claims to solicitors to litigation and oversee the litigation process Contact other insurers, organisations, witnesses and third parties to discuss accident circumstances and request and
- up statements
- Interpret legislation such as the Road Traffic Code and Road Traffic Act on how it affects the lodged motor insurance claim
- Consistently provide service that exceeds member's expectations
- Identify continuous improvement initiatives
**What are we looking for?**
- Experience within recoveries or working knowledge of the laws relating to debt collection and liability is desirable
- Experience working within the Insurance industry is desirable, particularly Motor Claims
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Handle difficult situations with empathy
- Self-driven with the ability to work autonomously
- Experience within the motor insurance industry desirable
- Commitment to putting members at the centre of everything you do
**What we can offer you?**
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
**Applications Close COB Tuesday 30th April 2024**
**#BetterJourneysRAC**
**#LI-LH1**
Job ID JR103599
