Service Desk Technician

3 weeks ago

Adelaide, Australia Babcock International Full time

**Service Desk Technician**:

- Location: Adelaide, SA, AU, 5000- Onsite or Hybrid:
- Commence your IT journey with Babcock and build valuable skills.
- Gain hands-on experience while enjoying flexible hours.
- Provide 1st line support and grow your tech career.

**About the Role**

Are you early in your IT career and ready to take the next step? Babcock is looking for a motivated **Service Desk Technician** to join our team and provide 1st line support for our corporate computing environment, Picasso. This is an excellent opportunity to develop your technical skills and make a real impact within a dynamic and supportive team.

As a Service Desk Technician, you'll be the first point of contact for users, offering technical advice and troubleshooting on hardware and software issues. Your role will involve resolving client problems efficiently and ensuring users are kept updated on the status of their issues. You will monitor and log all reported problems, liaising with suppliers and other members of the IT team to ensure timely resolutions. Additionally, you'll help maintain and update the Helpdesk manual and work closely with management to identify opportunities for product enhancements and training needs.

The position operates on a rotating roster, with 4 days on and 4 days off, including weekends, working 10-hour shifts. For half of the year, the shift hours will be from 5am to 3pm, and for the other half, from 7am to 5pm, adjusted for daylight savings. This schedule is ideal for those who are studying, as it offers flexibility to balance both work and academic commitments.

**To be successful, you will bring**:

- Australian Citizenship and a Defence Security Clearance (or the ability to obtain).
- Experience working in a Service Delivery environment.
- Experience resolving problems/queries relating to PC’s, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.
- Experience working in a multi-disciplined IT environment.

**What we offer you**
- Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
- We offer flexible working arrangements where possible to help employees find the right balance between work and home life;
- We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
- You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
- Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
- You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

**Who we are**

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,600 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.

Some of the programs our team across Australia and New Zealand are proud to be a part of involve:

- Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
- Designing and supporting key systems for submarines and surface ships through our Marine business;
- Providing fleet wide through life support and asset management services for Navy customers;
- Managing critical assets for a range of sectors through our Land Business.
- Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant._
- Job Req ID: 61008_

**Job Segment**:Telecom, Telecommunications, Technician, Information Technology, Network, Technology

  • Service Desk Technician

    3 weeks ago

    Adelaide, Australia Babcock Full time

    Commence your IT journey with Babcock and build valuable skills. Gain hands-on experience while enjoying flexible hours. Provide 1st line support and grow your tech career. About the Role  Are you early in your IT career and ready to take the next step? Babcock is looking for a motivated Service Desk Technician to join our team and provide 1st...

  • Help Desk Technician

    6 months ago

    Greater Adelaide SA, Australia Oz Global Recruitment Full time

    Permanent, full-time position with immediate start! - No formal qualifications required | Classed under the Business Equipment Award - Comprehensive training will be provided **About the company** Our client is a boutique, Adelaide based IT services company providing outsourced IT/Telephony services to SME businesses only. Led by a skilled industry expert...

  • Service Desk Team Lead

    6 months ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, Australia Talent International Full time

    Service Desk Analyst Expression of Interest Adelaide Based Roles for Contract Opportunities Expression of Interest for Service Desk Positions across multiple contract opportunities Skills and Responsibilities: At least 2 years of Service Desk experience Analyse and resolve site IT operational problems including software and hardware failures Respond to...

  • Service Desk Analyst

    6 months ago

    Adelaide, Australia Babcock International Full time

    **Service Desk Analyst**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: OnSite- **Join a Global organisation with alot of opportunity for career growth**: - **Full time permanent opportunity**: - **1st line support for end users** **About the role** To provide 1st point of contact / 1st line support for end users on the Babcock Corporate...

  • Service Desk Team Leader

    6 months ago

    Adelaide, Australia Chamonix Full time

    **Who are we?** Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of...

  • Service Desk Agent

    6 months ago

    Adelaide, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any...

  • Service Desk Operations Lead

    3 weeks ago

    Adelaide, South Australia Talent International Full time

    Job Title: Service Desk Operations LeadAbout the Role:We are seeking a highly skilled and experienced Service Desk Operations Lead to join our team at Talent International. As a key member of our operations team, you will be responsible for managing system events, incidents, service requests, and customer inquiries.About You:To be successful in this role,...

  • Service Desk Agent

    7 months ago

    Adelaide CBD, Australia Datacom Full time

    Your Future at Datacom At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning...

  • Service Desk Analyst

    6 months ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...

  • Service Desk Administrator

    7 months ago

    Adelaide Region SA, Australia Cleared ICT Full time

    Location: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1638_1700799427 - Published: - 34 minutes ago Cleared are working with one of the largest defence contractors in Australia and are looking to speak to Service Desk Administrators...

  • Service Desk Operator

    7 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Service Desk Operator - **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further! We are seeking talented individuals for the role of IT Service Desk Operator. This role is the...

  • Service Desk Analyst

    6 months ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Team Leader Service Desk

    3 months ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 615089 **Location**: 5000 - ADELAIDE BC **Job status**: Ongoing **Eligibility**: Open to Everyone **ASO5 Team Leader Service Desk** **Snippet** An excellent, ongoing opportunity is now available to join SA Police as the Team Leader Service Desk within IS&T. **Your new company** SAPOL’s vision is to provide...

  • Service Desk Operator

    6 months ago

    Greater Adelaide SA, Australia Westpac Group Full time

    **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further! We are seeking talented individuals for the role of IT Service Desk Operator. This role is the entry-point to a range of...

  • Service Desk Operator

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Service Desk Operator - **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** As a Service Desk Agent, you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as...

  • Service Desk Analyst

    6 months ago

    Adelaide, Australia Cognizant Full time

    In your first few weeks in this Service Desk Analyst role, you can expect to: - Record all end-user transactions in the Service Now ticketing tool - Maintain SLA/KPI's for yourself - Provide quality deliverables and enhance customer satisfaction - Escalate issues to leads (e.g, if unable to resolve, solutions are not in the database, new issues, unhappy...

  • Service Desk Officer

    6 months ago

    Adelaide Region SA, Australia HAYS Full time

    A 2-month Service Desk Officer role for a SA Government department based in Adelaide **Your new company** This SA Government Department is based in the Adelaide CBD and they are in the lookout for Service Desk Officer to join their team. **Your new role** You will provide first level IT support and customer service to internal staff. You will handle IT...

  • Service Desk Analyst

    7 months ago

    Adelaide, Australia NEC Corporation Full time

    The purpose of this position is to provide second-level incident and service request resolutions to ICT customers through the Service Desk, ensuring adherence to agreed service levels and maintaining exceptional standards of customer service and quality. **Key responsibilities will include**: - Ensuring the best customer experience by providing superior...

  • Service Desk Analyst

    6 months ago

    Adelaide Region SA, Australia HAYS Full time

    A 3-Month Service Desk Analyst role with a well established defence organisation. **Your new company** This well-established organisation currently has an excellent opportunity for a Service Desk Analyst to join their supportive and technically skilled team. You’ll join the Defence industry working on long-term projects. **Your new role** You will...