Service Desk Operator

7 months ago

Greater Adelaide SA, Australia Westpac Group Full time

**Service Desk Operator**:

- **Adelaide Based**:

- **Permanent Part Time Position**

**How will I help?**

Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further We are seeking talented individuals for the role of IT Service Desk Operator. This role is the entry-point to a range of career opportunities within Technology here at the Westpac Group.

**_Key Responsibilities: _**
- Addressing technology issues from internal colleagues with enthusiasm and efficiency.
- Proactively troubleshooting and resolving first-level technology issues across a diverse technology stack.
- Spearheading the evolution of our service desk through automation, knowledge management, and artificial intelligence.

**_Desired Skills: _**
- Creative Problem Solving - use innovative thinking to tackle diverse technology challenges.
- Career Driven - join a team that encourages your professional growth and development.
- Technical Ability - showcase your expertise across a broad technology spectrum.
- Passion for Technology - Fuel your work with enthusiasm for the latest in tech trends.
- Quick Learner - Adapt swiftly to new technologies and evolving industry landscapes.
- Clear Communicator - engage with diverse of stakeholders both written and verbally.
- Ownership - being committed to taking responsibility to deliver the right outcomes.

**_What We Offer: _**
- Exciting career prospects within a leading Australian bank.
- Opportunities for continuous learning and skill development.
- A collaborative work environment that values creativity and initiative.
- The chance to drive the future of our service desk with cutting-edge technology solutions

**What’s in for me?**

As a Service Desk Agent you will be taking the first step on your career in technology. We will back you in the development of your career with internal career prospects and flexible working. You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. You will also be backed by a fantastic team of people in a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

**What do I need?**
- Have valid Australian working rights
- Be available to work between 6:00AM and 9:00PM Monday to Friday - initially engagement will be between 7:30AM and 5:30PM with a possibility for additional hours on an ad-hoc basis
- Have an interest in technology or data analytics
- Work as part of a team delivering service and support, with a great customer service focus
- Have critical thinking and problem-solving skills
- Have clear communication skills
- Enjoy learning new things
- Be self-motivated, with a positive attitude towards your work

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.

**How do I Apply?**

Start here. Just click on the **APPLY **button.

**_Do you need reasonable adjustments during the recruitment process? _**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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