Manager, Legal Help Reform Implementation

3 weeks ago

Melbourne, Australia Victoria Legal Aid Full time

Location: Melbourne | CBD

Job type: Full time / Approx 18 months

Organisation: Victoria Legal Aid

**Salary**: $121,190 - $154,240

Occupation: Projects

Reference: VG/MANAGERLEGALHELPTBC

We are seeking an experienced manager to oversee and implement key changes in our Legal Help program.
- ** Full time maximum term position up to December 2024**:

- **Salary based on experience, range: $121,190 - $154,240 plus super**:

- **Attractive employee benefits including salary packaging and hybrid working**

**About the role**:
This newly created position is an opportunity to make a major contribution to improving access to justice in Victoria. The rapid growth of VLA's Legal Help service (our phone line, live-chat and in-person service that provides the major gateway to legal assistance services in Victoria) has made it challenging to maintain general community access to the service while also providing tailored responses to people who most need assistance. In response, we have reviewed Legal Help's role and are now preparing to implement major reforms to how it operates. This role will lead the change and engagement necessary to implement the review's recommendations.

You will develop and deliver project management, change management, engagement and communications strategies and plans to support the reforms in ways that ensure client, stakeholder and employee input, maximise employee adoption and drive cultural change across the organisation.

Working closely with Legal Help's leadership team, you will lead the development and assessment of different options to implement the review's recommendations and then lead the preferred approach.

**About Legal Help**:
Legal Help provides responsive and targeted high-quality assistance to community members by diagnosing legal problems in a wide range of areas, providing legal information, legal advice and referrals to legal and non-legal services. Its staff operate two general helplines (phone and webchat) and 14 priority helplines and in-person services at VLA offices and courts, assisting around 130,000 people a year with streamlined intake, direct service delivery and referrals. They provide services in 29 languages and makes more than 500 referrals a day to more than 200 organisations.

**About you**:

- Significant experience and expertise in complex change management programs, preferably in the government, justice, health or social services sector, with a deep understanding of how people go through change and demonstrated experience managing all stages of the change process.
- Exceptional communication, interpersonal and relationship-building skills with a demonstrated ability to remain focused on delivering outcomes and gain the trust and confidence of key stakeholders.
- Demonstrated abilities in mentoring, coaching and providing advice and guidance on change management, stakeholder engagement and communications.

**About Victoria Legal Aid**:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**:

- Family friendly, flexible hybrid work from home & office model
- Training and professional development opportunities
- Supportive team environment in modern offices
- Salary packaging which allows up to $15,900 of your salary each year to be tax free

**How to apply**:
For further information review the attached position description or contact Jon Cina, Associate Director, Access & Equity on 0408 362 120.

**Applications close by 11.59pm on Sunday 28 May 2023**

**Other relevant information**:
VLA is committed to putting the safety and wellbeing of children first.

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