Intake Transition Support Manager

3 weeks ago

Melbourne City Centre, Australia Victoria Legal Aid Full time

Full time maximum term position up to 6 months
- Salary based on experience, range: $123,625 - $157,340 plus super
- Up to $15,900 in salary packaging and hybrid WFH & office model

**About the role**: Collaborate with other members of the Legal Help program leadership team, the Reform Implementation Team at Victoria Legal Aid (VLA) and external stakeholders to plan and implement reforms to Legal Help's intake, assessment, information, and referral policies. Work towards closer integration with other VLA entry points. Evaluate the effectiveness of changes made to Legal Help's intake service delivery model by establishing measurable metrics for continuous improvement.
Provide strong leadership to drive change and cultivate a client focused, collaborative, and high-performance culture within the organization. Analyse service delivery data to identify trends and make informed decisions on how to enhance service outcomes. Develop and implement training programs to improve team skills and knowledge in intake, assessment, information, and referral functions.
This role is based at our Melbourne CBD office on Wurundjeri Country.
- Expertise in managing high-volume, large-scale multichannel services and/or complex helplines.
- Commitment to prioritizing client needs with the ability to efficiently navigate between operational tasks and strategic thinking.
- In effectively expanding a client focused service with high volume and leading a team through transitions to meet performance objectives.
- Strong interpersonal skills at a senior level, including proven leadership capabilities, effective communication, consultation, and collaboration with both internal teams and external stakeholders.
- Effectively fostering team culture and performance, while fostering an operational environment of inclusivity and ongoing enhancement.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**:

- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

Applications close by 11.59pm on Wednesday 19 June 2024.
VLA is committed to putting the safety and wellbeing of children first.

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