Legal Help Officer, Legal Help

2 weeks ago

Melbourne City Centre, Australia Victoria Legal Aid Full time

x6 Full time or part time maximum term position up to June 2025
- Salary based on experience, range: $76,426 - $98,901 (pro rata) plus super
- Up to $15,900 in salary packaging and hybrid WFH & office model

**About the role**: We are seeking highly motivated individuals to join the Legal Help team to provide accurate, responsive and high-quality legal assistance by delivering legal information on a wide range of legal matters and referrals to legal and non-legal services via our phone and webchat services. This position does not require you to provide legal advice and does not involve ongoing case work or court advocacy.
This is an opportunity to be part of a unique service providing an accessible and holistic intake and referral triage service aimed at ensuring that Victorians are provided with the appropriate supports to assist them with their legal needs.
- Experience in high volume service delivery.
- Volunteered/worked at community legal centres.
- Are currently studying law.
- Experience working as a paralegal/ legal assistant.

This role is based at our Melbourne CBD office on Wurundjeri Country
- High level interpersonal skills, including the ability to communicate effectively with clients.
- Be a team player with the ability to work within a dynamic and changing work environment.
- Demonstrate problem solving skills and the ability to identify legal matters to accurately assess and address client needs.
- Understanding of the key challenges faced by vulnerable individuals and groups experience accessing legal services.
- An understanding of the referral service practice and knowledge of legal, community and welfare organisations.
- The ability to assess and balance priorities and work under limited supervision.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.
Legal Help is a leader in technology and the law. It provides responsive and targeted high quality legal help to more than 145,000 community members by diagnosing legal problems in a wide range of areas, providing legal information, legal advice and referrals to legal and non-legal services. It provides more intensive services to vulnerable and disadvantaged people in the community and delivers legal services directly in different languages. The service also includes the Prison Legal Help, Disaster Legal Help, Victims Legal Service and Legal Help Live Chat. In addition, Legal Help staff provide face to face services in the Family Advocacy and Support Services program at Court.

**Employee benefits**:

- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club (and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

For further information review the attached position description or contact Josephine LA SPINA, Project Officer, Resource & Professional Development on (03) 9269 0205.
Applications close by 11.59pm on Sunday 5 May 2024
VLA is committed to putting the safety and wellbeing of children first.

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