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Aps5 Case Coordinator

3 months ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:
DFP Recruitment are currently supporting a medium to large federal government agency in sourcing multiple
**APS5**
**Case Officers **for a national program. This contract is until May 2024 with the possibility of a 12 month extension, which includes paid leave and 15.4% superannuation and is located in the Tuggeranong area.

You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.

**Responsibilities**:
The
- Communicate with applicants, nominees and third parties and present messages in a clear, concise, and articulate way.
- Keep accurate and comprehensive records (including report writing, case notes, and official records).
- Advise applicants on legislation, policy, procedures.
- Resolve applicant enquiries.
- Manage time and organise work against performance expectations.

**About You**:
In addition, you will be able to demonstrate the following;
- Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
- Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
- A well-developed understanding of relevant legislation and policy frameworks.
- Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
- Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.

Applicants are required to hold

If you are interested in this role, please