Aps5 Case Coordinator

3 weeks ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:
DFP Recruitment are currently supporting a medium to large federal government agency in sourcing multiple **APS4 Administration Support Officers and APS5** **Case Coordinators **for a national program. This contract is up to 12 months, which includes paid leave and 15.4% superannuation and is located in Greenway ACT.

You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.

**Responsibilities**:
**APS4 Administration Support Officers** provide administrative and operational support to the business teams, working under the support and general direction of senior staff.

**Duties may include some or all of the following**:

- Provide administrative support to the team and/or work area
- Prepare and edit letters and notices sent to applicants, nominees and institutions.

**Skills and Attributes required**:

- Write, edit and proof-read
- Maintain accuracy and attention to detail in transposing information from software & database systems to approved document templates
- Using HP Content Manager for the secure keeping of information and documents
- Use appropriate judgement, analysis and problem-solving skills
- Communicate in an effective way
- Develop knowledge of legislation, policies, procedures and information management requirements
- Display relevant computer literacy skill
- Work in and adapt to a changing environment
- Communicate with applicants, nominees and third parties and present messages in a clear, concise, and articulate way.
- Keep accurate and comprehensive records (including report writing, case notes, and official records).
- Advise applicants on legislation, policy, procedures.
- Resolve applicant enquiries.
- Manage time and organise work against performance expectations.

**About You**:
In addition, you will be able to demonstrate the following;
- Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
- Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
- A well-developed understanding of relevant legislation and policy frameworks.
- Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
- Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.

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