Aps5 Case Management Support Officer

7 months ago


Canberra, Australia DFP Recruitment Services Full time

**Job description**:
**APS5 Case Management Support Officer**
- ** $55 Ph + Super**:

- ** 12 month contract with possibility of extension**:

- ** City Location**

**About the Organisation**
Our Federal Government client aims to support a better life for hundreds of thousands of Australians.

**About the Team**

The APS5 Case Management Support is a team membership position and is accountable for organising workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation with advice based on policies and legislation. The role will be required to undertake activities and tasks using available information where options are not always evident.

It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to Agency’s objectives.

The APS5 Case Management Support will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities of the role include but are not limited to:

- Researching and drafting responses for complaints, Ministerial and other documents as required.
- Analysing and assessing AAT Applications received by the NDIA.
- Managing the requests for medical and functional assessments.
- Preparing and filing Tribunal documents as required for AAT Applications received by the AAB within strict time frames.
- Assessing and responding to risk from processes, including in terms of privacy considerations and priority.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Security**

***
The following essential checks/clearances are required to perform the role:

- Working with Children Check - Agency Worker Screening Check

*** As these roles sit within the Federal Government, applicants must hold Australian Citizenship**

**How to apply**

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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