Aps5 Support Policy Officers

6 months ago


Canberra, Australia DFP Recruitment Services Full time

**Job description**:
We are seeking **APS5 Support Policy Officers** for a Federal Government department for. This contract is up to 12 months, which includes paid leave and 15.4% superannuation and is located in Greenway ACT.

You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.

Under limited direction, you are accountable for organising your workflow and escalating risks and issues when needed. You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders.

The duties include the following:

- Communicate confidently through written and verbal communication and present messages in a clear, concise and articulate way;
- Develop and maintain stakeholder relationships;
- Keep accurate and comprehensive records (including report writing, case notes, and official records)
- Conduct detailed research and analysis; prepare complex requests for information.
- Conduct regular audits of workload using resources such as Case Manager, Excel and SharePoint;
- Engage with IDM's on minor administrative matters;
- Triage, coordinate and resolve matters raised to IDM support via mailbox management and meetings;
- Demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high risk environment;
- Ability to prioritise workloads tasks and meet deadlines;
- Strong attention to detail;
- Demonstrates high emotional intelligence.



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