APS5 Freedom of Information Officer

15 hours ago

Canberra, ACT, Australia Randstad Australia Full time
{"title": "APS5 Freedom of Information Officer", "content": "About the Role

We are seeking an experienced Freedom of Information Officer to join our team at Randstad Australia. As an APS5 Freedom of Information Officer, you will be responsible for managing customer-facing email accounts, handling sensitive information, and performing the initial triage and assessment of customer inquiries.

Key Responsibilities
  1. Conduct investigations and draft internal reviews and cases for delegate decision.
  2. Manage and coordinate responses to FOI requests, subpoenas, and discovery.
  3. Facilitate the clearance of internal FOI reviews through appropriate channels.
  4. Assess and triage customer inquiries through various mailbox channels.
  5. Work collaboratively within a small team and across the section to achieve shared goals.
  6. Handle sensitive information with the utmost discretion.
Requirements

To succeed in this role, you will need:

  1. Exceptional stakeholder engagement skills and the ability to build lasting relationships.
  2. Strong written communication skills to clearly articulate complex information.
  3. Customer service expertise and experience in complaints management.
  4. Critical thinking skills and a deep interest in policy and process.
  5. Self-management skills, including initiative, autonomy, and the ability to set goals and manage competing priorities effectively.
  6. Attention to detail and a meticulous approach to work.
  7. A collaborative spirit and a positive, cooperative attitude.
  8. A good understanding of relevant legislation and systems, or the ability to quickly acquire this knowledge.

Must-haves include:

  1. FOI experience within the Australian Public Service (APS).
  2. Case management experience, particularly within the APS.
  3. AGSVA Baseline Security Clearance.
  4. Australian Citizenship.

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

", "lang_code": "en-US"}

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