Client Services Officer- Overnight

2 weeks ago

North Ryde, Australia Small Animal Specialist Hospital Full time

Overnight - Managing the Front of House for the Emergency Department
- Passionate about animals and providing excellent customer service.
- No two days at SASH are the same - Fast-paced vibrant environment

At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their best life.

We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries. We are excited to be in the fabulous position to needing to grow our Client Services team and that’s where you come in
To find out more about the SASH team, please click the links below:
**About You**:
This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the team.
- 3 years minimum in a similar, high volume receptionist position
- Greeting of clients and organising waiting room workflow.
- Coordination and booking of appointments
- Liaison between clients and the clinical team.
- Handling of cash, EFTPOS and other payments.
- Proven ability to take initiative and prioritise tasks accordingly.
- Passionate about animals and providing excellent customer service.
- Empathic and resilient
- A reliable, committed work ethic being able to demonstrate a resilient attitude.
- Professional and polished demeanour
- Able to work independently and collaboratively

**Desirable**
- Previous experience in a veterinary/medical reception or similar administrative position
- Previous experience in the use of EzyVet
- An understanding of medical terminology, medical health professional organisations and relevant stakeholders.

**What’s on Offer?**
This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

- Competitive Salary packaging
- Inclusive team where equality is not negotiable
- Opportunities for career growth for the right person
- Inclusive team where equality is not negotiable
- SASH paid parental leave for all new parents
- Excellent work life balance
- Team member discounts and events

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