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Client Support Specialist

1 month ago

Sydney, Australia Isentia - Talent International (RPO) Full time

Solve complex problems for varied clients Australia-wide
- Competitive base salary + attractive commission scheme on offer
- Defined career path in market-leading media intelligence organisation

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations. Isentia was acquired by UK based company Access Intelligence on September 1st, 2021 and the future looks bright as we join forces to become a global leader in media intelligence.

We are looking to hire a Client Support Specialist in Sydney where you will play a crucial part in retaining and developing a large portfolio of varied clients. You will help to deliver insights, advice and industry intelligence to help clients achieve their communications objectives.

**Role & Responsibilities**
- You will be the key point of contact for clients within your portfolio
- You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.
- Collaborate with the account management team and sales team to understand the needs of your clients.
- Regularly contacting and providing solutions to assist clients with their communications requirements.
- Monitor breaking news and alert your clients to relevant media issues
- Enjoy the variety of the media landscape and working within a high performing team.

**Key requirements**
- You are media savvy and have a genuine interest in news and current affairs with the ability to identify issues that are important to our clients.
- You thrive on building and developing meaningful client relationships
- You think on your feet, prioritise and can multi task in high pressure situations
- You are an excellent team player who enjoys a fast-paced environment
- You are a problem solver who will be able to identify potential issues for clients
- Previous experience working in a client success or customer service environment is desirable.
- Excellent command of English

**What we offer**:
We offer a range of benefits such as discounted private health insurance, an annual prescription eyewear reimbursement to eligible team members, a free employee assistance program which offers a range of services to support your health and wellbeing, plus 2 paid volunteer leave days per year - where you have the choice to support an organisation or cause that you are really passionate about.
- At Isentia we value the safety and well-being of our team members, suppliers and clients and have adopted a ‘no jab, no office’ policy regarding the ongoing management of Covid-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether working flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement._