Client Services Support Worker

3 months ago

North Melbourne, Australia Safe Steps Family Violence Response Centre Full time

**Introduction**:
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
The Client Services Support Worker will provide administrative support to our Case Workers as they support our clients. This will typically involve interacting with our Emergency Accommodation providers (motels) to manage bookings, client attendance, distributing vouchers and other supports, and approving and reconciling invoices for payment.
INTERESTED? APPLY TODAY
**Please note**:

- Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.

**Description**:
**PAY LEVEL**: SCHADS Level 4 - Pay Point 1 ($43.08)
**CONTRACT TYPE**: Permanent - Full Time (1.0 FTE)
**NUMBER OF PLACES**: 1
KEY RESPONSIBILITIES
Service based support.
- Book accommodation and other services including transport for clients in collaboration with frontline staff.
- Provide support with accommodation related issues (including but not limited to room changes, issues with meals/vouchers, breaches or safety concerns, complaint from/to accommodations)
- Provide support with accommodation changes (including transport of essential items to EA’s)
- Provide support to the Intake & Assessment and Brief Intervention Teams in relation to service-based tasks.
- Distribute and monitor Safe Steps material aid (including but not limited to welcome packs, donations, transportation passes, shopping vouchers)
- Ensure accuracy in documentation and administrative processes with bookings and SHIP data for fiscal and reporting responsibilities.
- Prepare booking forms and data entry updates.
- Process financial invoices.
- Maintain positive relationships with key stakeholders and suppliers, holding victim-survivor needs front of mind.
- Maintain storage units to ensure accessibility.

Other.
- Perform other duties consistent with the position where required and/or requested by management from time to time.
- Promote and uphold Safe Steps' values of integrity, diversity, and empowerment.
- Implement strategies to ensure a welcoming and safe environment for all clients and staff, including those from the LGBTIQ+ community, CALD, Aboriginal and Torres Strait Islander and people with disabilities.
- Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.
- Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities.
- Complete mandatory and other training as required.
- Adhere to all organisational policies and procedures, including all workplace health and safety measures.

**Skills and Experiences**:
KEY SELECTION CRITERIA - Essential
- Demonstrated experience in a similar role including serviced based/client support and administrative support
- Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters and maintaining boundaries
- Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
- Capacity for self-motivation, ability to cope with changing work functions with a ‘can-do’ attitude
- Ability to maintain accurate and confidential records and reports
- Ability to lift and carry medium weight articles
- Willingness to commit to the living expression of Safe Steps values; Integrity, Diversity and Empowerment.
- A current Victorian Drivers Licence
- A current Working With Children Check.
- Willingness to undergo a National Police Check.

KEY SELECTION CRITERIA - Other
- Experience in promoting diversity, inclusion, and equity within an organisation.
- Understanding of the unique challenges faced by priority groups including the LGBTIQ+ community and strategies to address them.
- Qualifications in administration and community/social services
- Understanding of specialist family violence sector in Victoria
- Understanding of feminist theory and contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma

IMPORTANT INFORMATION
- While Safe Steps reserve the right to exercise an Equal Opportunity Exemption in certain circumstances (H135/2022), Safe Steps values and encourages diversity, incl

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