Solutions Consultant

3 weeks ago

Sydney, Australia Prophecy International Full time

**Company Profile**:
**Prophecy International Holdings Limited (ASX: PRO) **is a leading Australian designer and developer of innovative business software. Through its two products, Snare and eMite, Prophecy serves the large and growing global markets of Contact Centre Analytics and Cyber Security.

**Who is eMite: eMite** develops advanced real-time analytics and dashboard solutions that onboard data from any process or system, adapt to any organizational model, and visualize the entire IT, security, and contact center landscape; yesterday, today, and tomorrow. The eMite CX Intelligence platform combines advanced analytics, data correlation, data visualization, KPI management, and threshold alerting into a single, out-of-the-box browser-based solution providing actionable insights from both real-time and historical data.

Our vision at eMite is to provide solutions that support the growth of the contact center industry and to enable our customers to create world-class customer experiences by effectively monitoring and managing their people, processes, and systems regardless of the complexity of their data or the number of data sources.
- Prophecy operates globally from Australia, the United States, Europe, and the Philippines._

**Role Purpose**

As a trusted member of the Solutions Consulting and Technical Sales Team, **the Solutions Consultant’s primary role **is to support the deployment efforts with clients with extensive product knowledge. You will be the technical guide throughout the deployment process, able to determine the customers’ needs and requirements and in turn, support the customers with deliverables to solve customer challenges.

The role will be a combination of work from home, with a significant amount of time on-site with clients.

The role will be responsible for building technical relationships with our product, technical/development team, customers, and partners, and will also work collaboratively with management to understand business needs and goals.

The role will also identify ways to increase sales and customer engagement, whilst acquiring and maintaining a working knowledge of the complete capabilities of eMite’s solution.

**Accountabilities and Key Result Areas**:

- Develop and architect multifaceted analytics solutions through eMite’s consultative process.
- Lead requirements gathering workshops, specifically around reporting and analytics.
- Capture customer requirements and draft Statements of Work (SOWs).
- Ensuring the customer's objectives are elicited, captured, understood, and delivered against.
- Develop and evaluate plans and criteria to be carried out by others.
- Use the product to craft solutions to complex customer problems.
- Securing input from all necessary solution stakeholders both internally and within the client group.
- Identify ways to increase customer engagement and actively be the ‘voice of the customer’ to the eMite product team.
- Collaborate with management to understand eMite business needs and goals.
- Acquiring and maintaining a working knowledge of the complete capabilities of eMite’s solution/product.
- Opportunistically pursue additional business development opportunities with the customer group.
- Consult on Business Intelligence, Data Analytics, and Customer Experience best practices.
- Continually develop your knowledge around technical advancements within these industries and translate these advancements into use cases to assist sales within the customer group.
- Offer a solid expertise and understanding of the eMite solution and provide peer support to the consulting team.
- Assist in authoring persuasive responses to requests for information (RFI) and request for proposal (RFP).
- **Other duties as directed by Management**.

**Selection Criteria**:
**Skills, Qualifications and Experience**:

- 3 + years experience in a Pre-sales or consulting role and demonstrated experience.
- Experience delivering enterprise software solutions.
- Current knowledge of technical advancements and a desire to continually learn new processes.
- An ability to prepare and interpret business requirements and translate them into technical deliverables.
- Sound interpersonal skills/demonstratable ability to work with enterprise organizations and build client relationships.
- Experience in B2B SaaS companies is a major plus and strong aptitude for technology.
- Excellent written and oral communication skills.
- Be an articulate & compelling speaker capable of communicating the value of eMite’s solution to all.
- Ability to navigate high-level conversations.
- Smart thinker, innovator, and decision-maker who can inspire customer loyalty.
- Can work with a high degree of autonomy.
- Great attitude and willingness to learn and develop new skills.
- A great listener, able to understand customers' goals and recommend the best solution based on their specific needs.
- Produces clear customer and internal reports selecting the most appropriate style

  • Dynamics CRM Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Dynamics CRM Solution Consultant for a Permanent role for a Global Consulting powerhouse for the Sydney location.Requirements: 5+ years of experience in broader CRM technology and at least years of experience with Dynamics CRM. Deliver highquality code deliverables for a module, including configurations and customizations, lead validation...

  • Solutions Consultant

    3 months ago

    Sydney, Australia ELMO Software Full time

    ELMO’s high impact Solutions Consulting team is looking for a highly motivated and strategic solutions consultant to join us in pushing the limits of outcome-based selling with innovative solutions. The team is committed to inspiring prospects towards the path of success for ELMOs Cloud-based, HR and Payroll solution. Our Solutions Consulting and Sales...

  • Solutions Consultant

    2 months ago

    Sydney, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    2 weeks ago

    Sydney, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    4 weeks ago

    Sydney, Australia Q2ebanking Full time

    Q2 is seeking a Senior Solutions Consultant who can articulate technology and product positioning to both business and technical users as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The Q2 Solutions Consultants are also responsible for assessing the functional...

  • Solutions Consultant

    1 month ago

    Sydney, Australia UserTesting Full time

    We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the...

  • Solutions Consultant

    4 weeks ago

    Sydney, Australia UserTesting Full time

    We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Q2ebanking Full time

    Q2 is seeking a Senior Solutions Consultant who can articulate technology and product positioning to both business and technical users as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The Q2 Solutions Consultants are also responsible for assessing the functional...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    3 weeks ago

    Sydney, Australia 4Twenty Consulting PTY LTD Full time

    Sales & Account Management **Details** **About the job** We are looking for a Solutions Consultant on behalf of one of our SaaS partners to join our team in Sydney!**What you will do** As a Solutions Consultant you will be proving value to prospects and customers by supporting the sales team during the assessment period from a technical standpoint,...

  • Solutions Consultant

    2 weeks ago

    Sydney, Australia Invesco Full time

    intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure. - We’re not looking for a ‘culture fit’. We want you to bring your unique skills and perspectives...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia GTreasury Full time

    Solutions Consultant - APACJob Summary:GTreasury has a vision to create the next-generation of technology tools for the global, corporate financial office. We are an established market leader in the SaaS treasury management space, and are expanding globally through a combination of cash management, connectivity, and financial risk management.GTreasury is...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Workiva Australia Pty. Ltd. Full time

    The Solution Consultant ( Governance, Risk and Compliance ) will be a key partner to different business verticals and provide the consulting in the development and presentation of solutions for customers to address the complex problems that Workiva's platform and solutions solve. The qualified candidate will be able to offer subject matter expertise to the...

  • Solutions Consultant

    5 days ago

    Sydney, Australia ReadyTech Full time

    Position description Apply now Share ...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Invesco Full time

    intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure. We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add to...

  • Solutions Consultant

    3 weeks ago

    Sydney, Australia Hudl Full time

    Building a team starts with valuing the team. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes...

  • Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Tecala Full time

    WHO ARE WE?:We are Tecala - an Australian-owned and operated, ICT MSP, with a core focus on medium enterprise. We partner with our customers, empowering their businesses via the innovative use of technology. Spanning multiple clouds and leveraging the most innovative vendors, Tecala is a growing team, centred up and down the Eastern seaboard of Australia.Our...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Are you passionate about leveraging data to drive marketing success? Do you excel in guiding clients through complex technical challenges? Are you ready to contribute to an innovative scale-up environment? If so, you are wantedA dynamic company at the forefront of marketing technology, dedicated to empowering world-class marketers with cutting-edge...