Office Administrator

1 week ago

Cheltenham, Australia ASSA ABLOY Full time

**About Us**

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list, three years running.

**About The Role**

We currently have an exciting opportunity for a motivated **Administration /** **Customer Service Officer **to join our team based in Cheltenham, Melbourne.

You will work within a team environment and your individual contributions will support the achievement of the team’s KPIs.

Within this busy team environment, no two days will be the same This is a great opportunity for those wanting to ‘open the door’ to a career with ASSA ABLOY. Exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation.

**In this exciting role, you will**:

- Liaise with internal stakeholders to achieve desired outcomes
- Contribute to continuous improvement
- Keep up-to-date on product and process knowledge; &
- Ensure the prompt resolution of customer enquiries
- Answering telephones, transferring calls to appropriate staff members and take and relay messages
- Ensure Reception / office area is kept tidy
- Data Entry, document control, Register projects for quoting
- Filing of folders / paperwork daily
- Organising of mail bag / overnight bag (Toll)
- Quote Follow Up
- Maintain and Update phone lists and various site registers / logs
- Orders, Invoicing and GL Coding (if applicable)
- General site administration

**For you to be successful in this role, you will need**:

- Excellent communication skills and good time management skills
- A “can do” attitude and strong customer focus
- A highly motivated and an enthusiastic personality
- An ability to quickly reach an understanding of customers’ requirements
- Ability to upskill and learn the technical/system aspects of the products on offer

**In Return**

We are a global company with a diverse range of opportunities both locally and abroad, with an ongoing training programme on company products provided to the successful applicant. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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