Claims Recoveries Officer

3 months ago

Sydney Olympic Park, Australia NRMA Motoring & Services Full time

**About SIXT Australia**

SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

**Your Opportunity**

SIXT Australia currently has a great opportunity for a **Claims Recoveries Officer** to join our team on a permanent full-time basis.

As the Claims Recoveries Officer, you will provide quality customer service, internal and external interactions and convert customer complaints into return business. Your focus will be to maximize collection and to support the Department Head on all claims.

The claims recoveries officer is responsible for tor the administration and implementation of the debt recovery process.

In this role, you will also:

- Self-manage a portfolio of claims that has been delegated.
- Ensure all claims delegated are actioned and not aging.
- Determine liability and ensure all claims demands are generated and in adherence to SIXT’s terms and conditions
- Directly liaising/corresponding with our internal and external customers and to assist them with their enquiries
- Chase outstanding debts from customers and third parties to meet collection targets
- Provide recommendations on files and making timely decisions in line with business needs
- Assist with settlement files as well as negotiating with clients on settlements and making recommendations
- Provide recommendations to contact centre manager on legal referrals or external collection companies
- Report on and submit collection results on a month-to-month basis
- Able to assist team members portfolios when called upon
- Contribute to the achievement of team and organisation goals
- Assist to recover stolen vehicles
- Answer incoming customer enquiries as well as making outgoing phone calls to maximise recoveries
- Provide customers with honest feedback with a positive attitude
- Liaise with other areas to gather and provide information
- Manage client expectations

This role will offer a hybrid work arrangement with the opportunity to work from home with travel required to our Sydney Olympic Park office and/or SIXT Australia sites 3 days per week.

**About You**
- Tenacious phone skills with the ability to negotiate
- Proven dispute handling and conflict resolution skills
- Great time management skills, ensuring prompt contact is made
- The ability to overcome objections
- Ability to work with high volumes
- Good numeracy and literacy skills
- Proven ability to use investigative skills maximize cash collection
- Proven experience of meeting and exceeding set targets within a team environment
- Persuasive negotiator
- Quick thinker and able to use information at hand to quickly resolving issues for all parties
- Previous collection experience in insurance and/or motor vehicles will be advantageous

**Employee Benefits**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- Up to 50% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
- Discounts on NRMA Blue Membership
- Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
- Opens the door to other career opportunities across the NRMA

Successful applicants will be required to complete pre-employment checks.
- SIXT Australia has a process of ensuring your working rights in Australia. At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same._

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

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