
Claims Recoveries Officer
4 weeks ago
**Company Description**
At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.
We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.
SIXT Australia is on the lookout for a **Claims Recoveries Officer** to join the Claims Team on a **6 month contract**.
The role offers the flexibility to work from home and across our Sydney CBD and/or Olympic Park offices as agreed and required for the role.
Reporting to the Claims and Infringements Manager, you will provide quality customer service on internal and external interactions, and convert customer complaints into return business.
Your key responsibilities will include:
- Investigating and analysing claims to determine liability and recovery potential in adherence to SIXT Australia’s terms and conditions
- Developing and implementing effective strategies for recovering outstanding claims
- Self-managing a portfolio of claims that has been delegated, and ensure all claims are actioned and not aging
- Directly liaising/corresponding with our internal and external customers to assist them with their enquiries
- Chasing outstanding debts and negotiating settlements with customers and third parties to meet collection targets, and handling any disputes that may arise
- Providing recommendations to the Claims and Infringements Manager on legal referrals or external collection companies
- Reporting and submitting collection results on a month-to-month basis
- Answering incoming customer enquiries as well as making outgoing phone calls to maximise recoveries
- Providing customers with honest feedback with a positive attitude
- Liaising with other business areas to gather and provide information
- Managing client expectations
**Qualifications**
- Previous collection experience in insurance and/or motor vehicles (desirable)
- Persuasive negotiator with tenacious phone skills
- Proven dispute handling and conflict resolution skills with the ability to overcome objections
- Great time management skills ensuring prompt contact is made with clients
- Ability to work with high volumes
- Good numeracy and literacy skills
- Proven ability to use investigate skills maximize cash collection
- Proven experience of meeting and exceeding set targets within a team environment
- Quick thinker and able to use information at hand to quickly resolve issues for all parties
All successful applicants will be required to complete a National Criminal History Check.
**Additional Information**
At SIXT Australia, we offer more than just discounts - though you get those too To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on NRMA insurance products including car & travel
- Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
- At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. _
If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today
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