Key Account Manager

6 months ago

Brisbane, Australia Crystal Career Full time

Are you driven by the thrill of building lasting client relationships and uncovering revenue opportunities? Our client, a thriving Queensland gem experiencing remarkable growth, are on the hunt for a passionate Key Account Manager to join their close-knit family. If you're ready to take charge, navigate key client landscapes, and drive success, this is your moment.

**About Your Role**:
As a Key Account Maestro, you'll be the linchpin in nurturing and expanding their key client relationships. Reporting directly to their Sales & Marketing Manager, you'll be instrumental in maximising revenue and profitability. Here's a sneak peek into what awaits you:

- Forge and nurture robust relationships with our cherished clients, ensuring top-notch service and unwavering satisfaction.
- Take the lead as the go-to person for client inquiries, issues, and escalations, ensuring swift and effective resolutions.
- Spot opportunities for account growth and bring strategies to life, whether it's through up-selling or introducing new facets of their stellar training programs.
- Gather regular client feedback, spot trends, and collaborate seamlessly with their internal teams to implement enhancements.
- Keep your finger on the pulse of industry trends, the competitive landscape, and unique client challenges to proactively tackle potential issues.
- Translate client needs, expectations, and feedback into a language their internal teams understand, sparking innovation and improvement.
- Craft and maintain a tapestry of accurate and up-to-date account records using CRM software.
- Seize the reins and reactively respond to newly sprouted lead opportunities.

**The Persona We Seek - Beyond the Checklist**:
To truly flourish in this role, we're looking for someone who:

- Boasts at least 3 years of tales in the realm of Account Management.
- Is more than just client-focused - you're customer-obsessed, with a track record of being the hero clients didn't know they needed.
- Juggles tasks effortlessly, showcasing an organisational prowess that leaves the chaos in awe.
- Embraces teamwork, ready to contribute your unique notes to our ensemble as we compose the ongoing narrative of our growing business.

**The Heartbeat of Our Client**:
They are not just a company; it's a tight-knit community committed to delivering top-notch services in sectors like Oil & Gas, Mining, Construction, Manufacturing, Civil, Utilities, and Transport. They are more than an employer - they are a growth hub that celebrates passion and dedication.

Pay: $90,000.00 per year

**Benefits**:

- Company car
- Travel reimbursement

Schedule:

- 8 hour shift

**Experience**:

- Relationship management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Brisbane, QLD (required)

Ability to Relocate:

- Brisbane, QLD: Relocate before starting work (required)

Work Location: In person

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