See more Collapse

Help Desk

2 months ago

Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

AU$35 - AU$45 per hour

**Job Type**

Full Time

**Ref**

BBBH97524_1673827558

**Contact**

Samantha Nielson

**Posted**

about 7 hours ago

Talent International is searching for a
**Technology Officer (Level 1 & 2 Support)** for our client based in Brisbane CBD for a 3 month contract role + 3 month extension (+additional).

**Key duties**
- Provide level 1 & level 2 support (Help desk and desktop support) to client base
- Monitor and process routine incoming help desk requests
- Ensuring all requests are managed professionally, timeframes are met, and follow-up actions are executed
- Troubleshoot technical issues and perform remediation
- Work with third level teams to either escalate incidents or obtain technical information
- Review and update documentation such as knowledge base and asset register.
- Progress IT requests such as hardware imaging and software installs
- Provide level 1 and level 2 support to IT initiatives being progressed by the department
- Participate in team meetings

**Skills and competencies**

**_Mandatory skills and Experience_**
- Minimum of 3 years experience in a similar role.
- In depth knowledge of Windows operating systems
- Experience supporting an enterprise environment
- Knowledge of Microsoft Office 365
- Knowledge of desktop devices, including PC's, laptops, tablets and smart phones
- Experience with installation/troubleshooting of software and hardware faults
- Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
- Excellent customer service skills and phone etiquette
- An understanding of ITIL processes (incident, change, and problem management)
- Experience managing Active Directory objects
- Experience working in an ITSM platform such as ServiceNow

**_Highly desirable skills and experience:_**
Any knowledge or experience of the below products would be considered an advantage.
- Microsoft System Centre Configuration Manager (SCCM)
- Virtual Desktops
- SharePoint
- Mobile Device Management (MDM) tools
- Scripting\automation i.e. PowerShell
- Desirable certifications include:_
Any relevant IT certification would be considered highly desirable.

**How to Apply**:

We have other current jobs related to this field that you can find below

  • Help Desk Analyst

    2 weeks ago

    Brisbane, Australia Corrs Chambers Westgarth Full time

    492529 Brisbane Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...

  • Help Desk Officer

    3 weeks ago

    Brisbane, Australia P&N Bank Full time

    Unique opportunity with a growing national organization - Attractive remuneration & career development - Collaborative and innovative culture within a customer-centric organisation **Are you looking for a career with endless opportunities? There’s more to us than banking.** *** P&N Group is amongst the largest customer-owned banking organisations in...

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Help Desk Officer

    3 weeks ago

    Brisbane, Australia P&N Bank Full time

    Unique opportunity with a growing national organization - Attractive remuneration & career development - Collaborative and innovative culture within a customer-centric organisation **About us** *** Are you looking for a career with endless opportunities? There’s more to us than banking. P&N Group is amongst the largest customer-owned banking...

  • IT Help Desk

    2 weeks ago

    Brisbane, Australia MNG Full time

    Posted: 19/06/2024 Closing Date: 29/08/2024 Job Type: Permanent - Full Time Location: Brisbane Job Category: Innovation, Technology and Development The IT Help Desk role demands high-level technical expertise, support for in-house software, and guidance on hardware issues and software development to enhance client service delivery outcomes. We’re...

  • it help desk support

    2 weeks ago

    Brisbane, Queensland, Australia CoreStaff Full time

    At CoreStaff we pride ourselves on looking after our employees, engaging with you onsite, and rewarding you for doing a great job. Feel like part of the Crew, not just another candidate sent to an assignment and forgotten about.About Our Client:Our client, based in Brisbane, QLD is seeking experienced IT Help Desk Support for ongoing day shift Monday to...

  • Help Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia P&N Bank Full time

    Unique opportunity with a growing national organization Attractive remuneration & career development Collaborative and innovative culture within a customercentric organisationAbout us***Are you looking for a career with endless opportunities? There's more to us than banking.P&N Group is amongst the largest customer-owned banking organisations in Australia,...

  • IT Help Desk Officer

    4 weeks ago

    Brisbane, Australia Piper Alderman Management Full time

    Brisbane - Business Services - Information Technology - Full time We have the perfect opportunity for an energetic, customer service focused IT Help Desk Officer to join our National IT team based in our Brisbane office. You will support the specialised IT team to deliver exceptional service to our internal clients in a national role. A role which will...

  • IT Help Desk

    2 weeks ago

    Brisbane, Queensland, Australia MNG Full time

    Posted: 19/06/2024Closing Date: 29/08/2024Job Type: Permanent - Full TimeLocation: BrisbaneJob Category: Innovation, Technology and DevelopmentThe IT Help Desk role demands high-level technical expertise, support for in-house software, and guidance on hardware issues and software development to enhance client service delivery outcomes.We're expanding our...

  • IT Help Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Piper Alderman Management Full time

    Brisbane Business Services Information Technology Full timeWe have the perfect opportunity for an energetic, customer service focused IT Help Desk Officer to join our National IT team based in our Brisbane office. You will support the specialised IT team to deliver exceptional service to our internal clients in a national role. A role which will afford you...

  • Referrer Help Desk

    2 weeks ago

    Brisbane, Queensland, Australia Queensland X-Ray Full time

    Join an essential services market leader We offer job stability and career progression Full time opportunity About UsQueensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. Our caring team of professionals from the technical, nursing, and admin support fields are all focused...

  • Level 2 Help Desk Officer

    2 weeks ago

    Brisbane, Australia Dare Legal Recruitment Full time

    Level 2 Help Desk Officer, with MSP expereince essential. - Brisbane CBD based, with flexible work from home days. - Onsite visits with a car provided as needed. **The Opportunity** Our client is in search of an experienced Level 2 Help Desk Officer with a background in Managed Service Provider (MSP) environments to join their team. In this role, you'll be...

  • Help Desk

    4 weeks ago

    Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Brisbane **Salary** AU$35 - AU$45 per hour **Job Type** Full Time **Ref** BBBH97524_1676434838 **Contact** Samantha Nielson **Posted** about 4 hours ago Talent International is searching for a **Technology Officer (Level 1 & 2 Support)** for our client based in Brisbane CBD for a 12 month contract +...

  • Service Desk Analyst

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon Group Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. We offer a hybrid of Office...

  • IT Support/help Desk Officer- National Law Firm!

    3 weeks ago

    Brisbane, Australia Kaleidoscope Legal Full time

    Strong team environment - National IT support role - Leading National law firm **The Firm** This leading National law firm continues to strive for excellence as it services an impressive network of clients across Australia and overseas! This firm takes pride in offering some of the strongest IT support in the legal industry - it is an area they will...

  • Referrer Help Desk

    4 weeks ago

    Brisbane, Australia Queensland X-Ray Full time

    Join an essential services market leader We offer job stability and career progression Full time opportunity About UsQueensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. Our caring team of professionals from the technical, nursing, and admin support fields are all...

  • Help Desk

    4 weeks ago

    Brisbane City, Australia Six Degrees Executive Full time

    We are very excited to partner with a Large Government Department as we search for a Service Desk Team Lead to join their IT Service Desk Team on a full-time permanent basis. Your Opportunity: Are you ready to lead and manage an IT Service Desk team? As the Team Leader, you will spearhead the delivery of technical support and client services in alignment...

  • Referrer Help Desk

    7 days ago

    Brisbane, Australia Queensland X-Ray Full time

    Are you looking to enter the healthcare industry? Want to join a busy and dynamic team providing outstanding customer service? Full time opportunity About UsQueensland X-Ray is one of the largest and longest-standing radiology businesses in Queensland. Our success can be attributed to our unwavering commitment of providing customers with the highest level...

  • Service Desk Manager

    2 weeks ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...