Help Desk

4 weeks ago

Brisbane City, Australia Six Degrees Executive Full time

We are very excited to partner with a Large Government Department as we search for a Service Desk Team Lead to join their IT Service Desk Team on a full-time permanent basis. 

Your Opportunity:
Are you ready to lead and manage an IT Service Desk team? As the Team Leader, you will spearhead the delivery of technical support and client services in alignment with business objectives. This is your chance to make a real impact and drive excellence in IT service delivery.

Key Responsibilities:

  • Lead and manage the IT Service Desk team to ensure timely, effective, and client-focused services
  • Support your team through change, fostering a high-performing culture with a strong client focus
  • Monitor and manage the Service Desk queue to ensure all incidents are resolved promptly
  • Take charge of high-priority incidents, ensuring swift resolution within SLA timeframes
  • Provide strategic direction to enhance existing processes and policies for improved support delivery
  • Represent the IT Service Desk at internal and external forums as needed

Success Criteria: To excel in this role, you'll need:

  • Working knowledge of Windows 11, Microsoft O365, Active Directory, iPhone, iPad, and more 
  • Familiarity with Service Desk management tools like Service Now
  • Strong leadership skills to build and motivate an effective team
  • Excellent communication skills to engage with stakeholders at all levels
  • Min 2 years experience managing a service desk 

Your Core Capabilities: We're looking for someone who:

  • Stimulates ideas and innovation to inform future practices
  • Develops and mobilizes talent to strengthen the workforce
  • Builds enduring relationships to deliver customer-focused outcomes
  • Fosters healthy and inclusive workplaces, prioritising health, safety, and wellbeing

Role Requirements: While there are no mandatory qualifications, relevant certifications are highly valued

Ready to Lead the Charge? If you're ready to take on this exciting challenge and lead a dynamic team towards success, we want to hear from you
 
Apply now or email: burnetteo@sde.com.au or alex.moggs@sde.com.au to learn more about the position. 

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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