Referrer Help Desk

3 weeks ago


Brisbane, Queensland, Australia Queensland X-Ray Full time
  • Join an essential services market leader
  • We offer job stability and career progression
  • Full time opportunity

About Us
Queensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. Our caring team of professionals from the technical, nursing, and admin support fields are all focused on providing the best service, care and clinical outcomes to our patients and referrers.

About the role
Due to growth we are looking for an enthusiastic person to join the team. The Referrer Help Desk team are responsible for helping solve any problems our referrer customers may have, such as setting up accounts, accessing images and reports, and putting them in contact with our own Doctors.

The job is predominantly on the phone; however, we embrace technology and communicate via email and web chat as well.

About You
We are looking for team members who:

  • Ability to deliver a high level of patient care and customer service
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • The ability to remain calm under pressure
  • Sharp attention to detail and ability to maintain confidentiality
  • Keenness to learn, quickly

What we offer

  • Working with the latest medical imaging equipment, in world class facilities and with experts in their field
  • A friendly and caring team, who have a genuine passion for patient care
  • A commitment to employee health and well-being, including access to an employee assistance program
  • A commitment to on-the-job training and ongoing learning and development
  • Opportunities for career advancement within the Queensland X-Ray Team

Queensland X-Ray will only proceed with applications from candidates who are fully vaccinated against COVID-19.

We expect that you will bring enthusiasm, professionalism, initiative and a great "can-do" attitude. If this sounds like you, please apply by submitting your resume with a one-page cover letter attached telling us who you are and why you'd be the perfect for the role and the team. Please send as one single document in a PDF.

Please note, only shortlisted candidates will be contacted.


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