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Client Services Officer

4 months ago

Melbourne, Australia capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We're looking for bilingual professionals, either Mandarin or Cantonese, to join our Global Client Services team here in Melbourne This team will be responsible for high-quality services and day-to-day operations at a global level.

**What You Will Do**:

- Support our clients at all levels
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
- Dispute handling

**A Bit About You**:

- Bilingual is highly desirable, specifically in Mandarin or Cantonese
- Previous experience in the customer services field, preferably in financial services
- Knowledge about the CFD industry and relevant products is highly preferable
- Professional service over online communication channels
- Ability to work under pressure, while working towards the team’s goal
- Strong verbal and written communication skills
- Organisational skills including time management
- Analytical thinking and good judgement
- Bilingual - Mandarin or Cantonese

Capital Com has an open-planned office located at 120 Collins Street, close to public transport and great cafes and pubs This role offers great career growth opportunities with our sponsored quarterly professional development training (your choice on what skills you want to enhance) Performance-related bonuses and a modern approach to performance management Focused on development and professional growth within our global organisation.

**What you get in return**:
For starters, a competitive salary.

You get to work with a dynamic, fast-growing company that rewards talent, initiative, and creativity and offers rapid career progression. Additional paid days-off and the opportunity to work with one of the smartest teams on the market.

We allow our people to work flexibly if they wish to and don’t like to micromanage their working lives. Things like employee well-being and work-life balance are embedded in our company culture.

Be part of the leading digital assets movement and elevate your career with us

We are looking for all sorts of talent and have a number of vacancies. (Developers, designers, creatives, strategists, and crypto enthusiasts).

Send us your resume and maybe there is a place for you in our team.

**Job listing or not, we always have a place for the right people