Client Services Officer

1 week ago


Melbourne City Centre, Australia DFP Recruitment Services Full time

**Job description**:
**About DFP**

**About the role**
This role is responsible for supporting the Claims and Contract Processing Teams in assessing the eligibility and compliance of organisations
- Accurately and efficiently process employer incentive claims.
- Follow up non-compliant claim forms to ensure they are able to be processed accurately and efficiently.
- Accurately maintain client files.
- Process, register and assess all National Training Contract documentation to ensure adherence to procedural requirements
- Undertake follow up activities to ensure Contracts can be efficiently registered.
- Accurately and efficiently register the Contract information on the relevant databases.

**About You**
- Have excellent problem-solving skills
- Be able to manage competing priorities and deliver to meet performance benchmarks
- Possess well-developed communication skills
- Work collaboratively with others
- Proficient skills in MS Office, and the ability to use external computer-based databases
- Relevant Contact Centre/admin experience prefered

**Please note, A satisfactory police record check is a pre-condition of employment**

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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