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Aps3 Client Service Officer

4 months ago

Melbourne City Centre, Australia DFP Recruitment Services Full time

**Job description**:
**The Opportunity**

On behalf of a Government Agency, we are looking for APS3 Client Service Officer(s) based in Melbourne. This is a 6 month assignment working full time in the office, Monday to Friday, 37.5 hours per week.

**As the APS3 Client Service Officer you will;**
- Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
- Organise provision of rehabilitation aids and appliances
- Process client reimbursements for medical expenses privately incurred and manual health payment

**The above duties may involve;**
- answering telephone queries from contracted health providers as rostered and ad hoc (call centre environment phone queues)
- processing requests for treatment and exercising delegations where appropriate
- preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
- capturing and recording data
- checking eligibility for reimbursements
- liaising with internal staff

**To be considered for this role you will demonstrate;**
- Experience in administration, call centre and/or customer/service delivery environment
- Ability to pick up IT systems
- Strong organisation skills and the ability to manage competing priorites
- Strong communication skills

**To Apply**

As this role is with a Government Agency, applicants are required to be Australian Citizens.

Note: You may be required to provide evidence of your COVID-19 vaccination status.