Tech Crew Specialist

6 months ago

Greater Adelaide SA, Australia The University of Adelaide Full time

**(HEO6) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation.**

**Full time, Continuing position**

**Tech Crew Technician**

We are looking for an enthusiastic individual that is interested in providing IT support services comprising onsite face to face support and teaching technologies to staff and students at the University of Adelaide.

The Tech Crew Technician provides technical support for the University operating environment including operating systems and a variety of both main stream software packages and specialist teaching/research hardware and software across the various campuses and medical facilities at which the University has a presence. The Tech Crew Technician is responsible for identifying and resolving incidents, advising staff and students on technical matters, providing information to the business on issues in the operating environment, and documenting solutions.

This position delivers a high quality client focused service by providing; accurate and timely computing support, considerable problem solving experience and technical advice to the University community and establishing good working relationships with other professionals (e.g. vendors/ specialised IT groups) in investigating and providing resolutions where possible to a range of issues. To be successful in this role you will need the following
- **Knowledge and Experience**:

- A team player who actively contributes to their team providing support to other team members to help them get the job done, meet goals or manage projects.
- Experience in a customer facing service environment and ability to liaise effectively with a diverse range of users.
- Experience working effectively in a team environment.
- Excellent organisation skills and the ability to demonstrate practical troubleshooting and problem analysis techniques
- Actively participates in own professional development and growth.
- An understanding of IT service standards, SLAs and KPIs
- Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.

**Qualification/s**:

- An IT related qualification and/or an equivalent combination of relevant experience and/or training.
- Industry certifications (desirable).

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

Learn more at: adelaide.edu.au/operations

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, 2 weeks.

**For further information**

For a confidential discussion regarding this position, contact:
Jodie Wardle
End User Computing Lead, Operations, ITDS.

You'll find a full position description and/or selection criteria below: _(If no links appear, try viewing on another device)_

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