Operations Analyst

2 weeks ago


Melbourne, Australia DNA Talent Full time

**Operations Analyst**:
**About the Company**

Our client is operating as global scale up, to ensure autonomy and speed of execution, but are backed by two well established and well-respected energy businesses.

They focused on a cheaper, greener, simpler approach and pride of their excellent customer service.

**About the Role**

An Operations Analyst is a member of our close-knit Operations team and assists the team in operational functions such as billing, transfers and service order requests.

You’ll also need to be able to adapt and take on new responsibilities that might otherwise seem outside of your field of expertise. If you have a drive for success, a desire to provide exceptional service, and want to work for a company you’d be proud to recommend to your friends, then this could be the job for you.

**Responsibilities**
- Liaise with external stakeholders for transfers, service orders and metering queries;
- Send out timely communications to customers impacted by metering and tariff changes;
- Manage exceptions and ticket creations for operational tasks;
- Ensure customer’s accounts are set up correctly in order to generate statements;
- Ensure high data accuracy;
- Assisting in customer billing exceptions

**Qualifications**
- Demonstrable knowledge of business-to-business billing and market transaction processes;
- Experience of working in electricity and gas markets, in the eastern states of Australia;
- Knowledge of Service Orders and Transfer related processes;
- Proficient in MSATS, Google sheets and Excel;
- Experience in resolving difficult complaints which includes managing conflict;
- The ability to create a rapport with customers and internal stakeholders as well as prior evidence of having provided excellent customer service;
- The ability to work well as part of a team and develop strong working relationships



  • Melbourne, Australia Aurec Human Capital Group Full time

    **Service Operations Analyst** *** Service Operations Analyst role in Melbourne. One of Australia's leading utilities organisations is looking for an experienced Operations Analyst/Systems Engineer to join their growing team in Melbourne. It is a full-time permanent opportunity Are you looking for your next opportunity? My client's primary focus is to bring...


  • Melbourne, Australia Aurec Full time

    **Service Operations Analyst** *** Service Operations Analyst role in Melbourne. One of Australia's leading utilities organisations is looking for an experienced Operations Analyst/Systems Engineer to join their growing team in Melbourne. It is a full-time permanent opportunity Are you looking for your next opportunity? My client's primary focus is to bring...

  • Operational Reporting Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Zinfra Full time

    Operational Reporting Analyst  Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.  About the role We...


  • Melbourne, Australia Bank of Queensland Full time

    **About the Role** - **An exciting opportunity exists for an analytical individual with prior understanding of the AML/CTF typologies to join BOQs Financial Crime Operations team as AML Operations Analyst.**: - **Join ASX 100 finance leader!**: - **Melbourne or Brisbane based role.** Financial Crime Operations helps to protect BOQ, its customers and our...


  • Melbourne City Centre, Australia Clicks IT Recruitment Full time

    **Position Name - Junior Cyber Security Operations Analyst** **Reports to Assistant Director Cyber Operations** **Duration - 12 months** **Work Authorisation -** **Australian citizen with the ability to obtain security clearance.** **Location - Geelong, 3220 - Hybrid** **About the Role** The Junior Cyber Security Operations Analyst will undertake technical...

  • Deal Operations Analyst

    Found in: beBee S AU - 3 weeks ago


    Melbourne, Australia Rapid7 Full time

    Deal Operations AnalystAs a Deal Operations Analyst, you will assist the sales and customer success teams, within Rapid7’s proposal to cash process, by guiding them on deal structures that will maximize revenue while also addressing the complex details involved in Rapid7’s non-standard contracting process.  You will be responsible for ensuring deals are...


  • Melbourne, Australia RACV Full time

    Melbourne, Victoria | RACV Head Office - Permanent Full Time | Hybrid - A Competitive Salary | Discounts on Selected RACV Products **Great things start here** RACV is an organisation that’s broader and bigger than you think - beyond the trusted roadside assistance and insurance lines, and significant portfolio of Travel and Leisure experiences, RACV is...

  • Operations Analyst

    4 hours ago


    Melbourne, Australia CBRE Full time

    Posted- 15-Nov-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Property Management- Location(s)- Melbourne - Victoria - Australia**Opportunity to join a Global Leader in Property - 12 month contract with view to extend** **Positive and Collaborative team culture - flexible/hybrid work environment** **Melbourne...

  • Junior Cyber Security Operations Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.Contract start 27 November 2023 to 12 months, 12 months extensions.Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Melbourne role.Send your responses to jobs@softtestpays.comOverviewThe Chief Information Officer Division is primarily...

  • Operations Analyst

    2 weeks ago


    Melbourne, Australia Asia Pacific Full time

    **The Opportunity**: Excellent opportunity for an Operations Analyst to support the Operations team with identifying business improvement opportunities, resolving critical system and process issues and to recommend solutions aimed at improving the way we serve our customers. The role will be accountable to the Process Manager Operations and can be worked...

  • Investment Operations Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementPermanentA leading global asset manager is seeking an experienced Investment Operations analyst in their Melbourne office. This role is primarily responsible for investment support for portfolio managers in the APAC region.Responsibilities include touch points with portfolio management, trading, operations, and client services. The...


  • Melbourne, Australia Advance Careers Full time

    Be part of a company assisting in reducing energy consumption & decarbonisation - Hybrid flexible working arrangement - Energetic and passionate company culture The Company Our client is an international business that helps medium and large businesses generate revenue and achieve their sustainability goals through smart electricity management and demand...

  • Investment Operations Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementContract or TemporaryThis is an exceptional Investment Operations Analyst position, working for a highly-regarded super fund based in Melbourne on an initial 9-month contract, with a strong potential to be promoted to a permanent position pending performance.This is an Investment Operations Analyst although works across a broad...


  • Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Business Services Information Technology Adelaide, Melbourne, Sydney, Brisbane Full Time, Permanent 9/1/2023 $124,913 PA plus 14% Super plus 17.5% Annual Leave Loading Full-time permanent role; Flexible location with genuine WFH options Additional leave over Christmas period About the RACGP The Royal Australian College of General Practitioners (RACGP) is...


  • Melbourne, Australia Asia Pacific Full time

    **The Role**: Excellent opportunity Metering & Operations Analyst to join our B2B Customer Operations team to manage physical market operations and transactions such as transfers, service orders, meter installation and billing processes. **Key Responsibilities**: - Manage the metering data & tariff reconciliation processes and ensure accuracy, especially...


  • Melbourne, Australia Jemena Full time

    **About Us** At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus. Prioritising our employees’ wellbeing, equal opportunities and empowering a fully diverse and fulfilled workforce is key; we pride ourselves on meeting our employee’s...

  • Portfolio Analyst

    4 hours ago


    Melbourne, Australia Profusion Group Full time

    WFH - no pressure to return to the office full-time (1 - 2 days in) - Family-friendly culture: Work/life balance - Excellent Career Progression **Portfolio Analyst - Permanent - $110K - $130K Package** Excellent career opportunity for an experienced Portfolio Analyst to uplift the delivery capability on a exciting transformation program! **Company...


  • Melbourne, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! The...

  • Analyst

    1 week ago


    Melbourne, Australia Commonwealth Bank of Australia Full time

    Analyst Analyst - Major Client Group See yourself in our team Business Banking is proud to support a range of medium to large sized businesses across Australia. Our Major Client Group (MCG) is a newly created team which is designed specifically to look after our largest and most complex customers who typically have debt requirements in excess of $50m...

  • Performance Analyst

    5 days ago


    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $90,067 - $102,192 Occupation: Analyst Reference: VG/DOT/PPI/1693116 The Department of Transport and Planning (DTP) brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the...