Deal Operations Analyst

4 weeks ago


Melbourne, Australia Rapid7 Full time

Deal Operations Analyst


As a Deal Operations Analyst, you will assist the sales and customer success teams, within Rapid7’s proposal to cash process, by guiding them on deal structures that will maximize revenue while also addressing the complex details involved in Rapid7’s non-standard contracting process.  You will be responsible for ensuring deals are correctly constructed to address the intricacies of our contract process so that the deal cycle can be completed promptly.

About the Team


The Deal Operations team performs Rapid7’s global deal desk function.  The team supports our Go-To-Customer teams by assisting with high-value, commercial, and non-standard deals throughout the sales cycle and by helping teams navigate internal processes.  Additionally, the Deal Operations team works cross-functionally to operationalize the roll out of pricing and packaging initiatives in a way that supports the growth of the business as we scale. 

Proficiency in gSuite, Salesforce, Netsuite, and/or Zendesk a plus

About the Role

As a Deal Operations Analyst, you will serve as a trusted advisor to Rapid7’s account teams on deal structure and quoting.  You will advise on alternative contract options and/or value propositioning to help drive deal closure.

In this role, you will:

  • Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion

  • Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines 

  • Collaborate with impacted parties to identify acceptable options to facilitate deal closure.  This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams

  • Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies.  This includes the following:

  • Execution of quotes for limited time sales promotions

  • Execution of quotes for complex deal structures

  • Drafting custom billing schedule language

  • Drafting custom renewal language

  • Drafting other custom contractual language

  • Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors

  • Build relationships with internal partners to resolve issues in a timely fashion

  • Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams

  • Create & maintain Deal Operations process documentation


 

The skills you’ll bring include:

  • 1-3 years of experience in a deal desk, order management, sales operations, or business operations role

  • BA/ BS in Business Administration, Finance, or Accounting degree from 4 year college or university or equivalent experience

  • Strong analytical skills with a high attention to detail.

  • Independent/flexible problem-solving skills with ability to positively cope with change

  • Highly organized, customer focused, and ability to meet tight deadlines

  • Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End of Quarter

  • Thorough communicator and open to feedback

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7


Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.



  • Melbourne, Australia Rapid7 Full time

    As a Deal Operations Manager, you will manage a Deal Operations team (1 Analyst), responsible for assisting our sales and customer success teams within Rapid7’s proposal to cash process. The team utilizes NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing) to assist Go-To-Customer teams by building complex or non-standard quotes that deliver...


  • Melbourne, Australia KPMG Full time

    **Mergers and Acquisitions (M&A), Deal Advisory, Melbourne.** KPMG’s **Deal Advisory **practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our **Mergers and Acquisitions (M&A)** market...


  • Melbourne, Australia KPMG Australia Full time

    **Mergers and Acquisitions (M&A), Deal Advisory, Melbourne.** KPMG’s **Deal Advisory **practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our **Mergers and Acquisitions (M&A)** market...


  • Melbourne, Australia KPMG Australia Full time

    Job Description Mergers and Acquisitions (M&A), Deal Advisory, Melbourne. KPMG’s Deal Advisory practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our Mergers and Acquisitions (M&A) market...


  • Melbourne, Australia KPMG Australia Full time

    Job Description Mergers and Acquisitions (M&A), Deal Advisory, Melbourne. KPMG’s Deal Advisory practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our Mergers and Acquisitions (M&A) market...


  • Melbourne, Victoria, Australia KPMG Australia Full time

    Job Description Mergers and Acquisitions (M&A), Deal Advisory, Melbourne. KPMG's Deal Advisory practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our Mergers and Acquisitions (M&A) market...


  • Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, as an Operational Insights Analyst, reporting to the Senior Manager Intelligence Delivery. A bit about your role The Operational Insights Analyst purpose is to execute the implementation and operationalisation of the data workflows and automations that will enable Business Insights for Field Operations....


  • Melbourne, Australia Gordon Brothers Full time

    Description The Deal Coordinator will be responsible for execution of machinery & equipment sale projects and appraisal & valuations as directed. Reporting directly to a Senior Manager or Director and indirectly to the Senior Director of Operations for the Commercial & Industrial division. This role will be based in Melbourne, Australia working in the...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** AU$500.00 - AU$550.00 per day **Job Type** Full Time **Ref** BBBH100704_1681282354 **Contact** Ben Austin **Posted** about 1 hour ago Our client is an iconic national organisation currently seeking an Operational Readiness Analyst to support the smooth transition of projects into...

  • Associate Director

    2 days ago


    Melbourne, Australia KPMG Australia Full time

    **Job Description**: Our Deal Management Office service partners with our clients to design end-to-end deal lifecycle architecture and manage deals from conception to completion, achieving client strategic and commercial aspirations. Our team engages at various phases throughout the deal lifecycle and provides strategic and program oversight across key...

  • Associate Director

    2 days ago


    Melbourne, Australia KPMG Full time

    Our Deal Management Office service partners with our clients to design end-to-end deal lifecycle architecture and manage deals from conception to completion, achieving client strategic and commercial aspirations. Our team engages at various phases throughout the deal lifecycle and provides strategic and program oversight across key activities in each phase...


  • Melbourne, Australia Architech Full time

    **Title**:ICT Solution Analyst **Occupation**:ICT Business Analyst **Salary**:$80,000 plus super **Company**:ArchiTech **Location**: 484 Graham St Port Melbourne VIC 3207 **Hours**: Full time 38 hours per week **Experience Required**: min 5 years in relevant role **Duties**: Some of the duties you will be required to perform include - Working with...


  • Melbourne, Australia KPMG Full time

    **Company Description**: **Manager - Mergers and Acquisitions (M&A), Deal Advisory, Melbourne.** KPMG’s **Deal Advisory **practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our **Mergers and...


  • Melbourne, Australia KPMG Full time

    **Mergers and Acquisitions (M&A), Deal Advisory, Melbourne.** KPMG’s **Deal Advisory **practice is one of the largest and most successful teams in Australia with a market leading reputation and an enviable list of completed transactions and projects across a broad range of industries. We are expanding our **Mergers and Acquisitions (M&A)** market...


  • Melbourne, Australia Opus Recruitment Solutions Full time

    My medical client is currently looking for a technical test analyst to join their Melbourne based team. My client is a leading cloud-based health platform used by thousands of practitioners and patients in over 50 countries. They are a SAAS company who are working across a PHP tech stack. The role will be within the development team where you will manage...


  • Melbourne, Australia Zinfra Full time

    Operational Reporting Analyst  Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.  About the role We...


  • Melbourne, Australia Mars Recruitment Full time

    MARS Recruitment are proud to be partnering with an Australian owned Software and Technology services business who are looking for a highly experienced Commerical Financial Planning & Analysis Analyst to join their high performing finance team. As the company grows from strength to strength they are a seeking a professional with strong commercial accumen to...


  • Melbourne, Australia FourQuarters Full time

    National, market leading Superannuation firm - Flexibility - work from home + office (office 2-3 days p/w) - Very Attractive salary package - promotional opportunties **The Company** Highly regarded Superannuation business who are a market leader in their field. Highly respected, the company is a true Australian success story with a long and proud history...


  • Melbourne, Victoria, Australia Robert Walters Full time

    Our client is seeking a Senior Business Analyst with a knack for cost optimisation and complex data analysis. This role will involve unpacking an existing operational model related to Group Technology, a service/funding model that provides services and technology via Service Level Agreement (SLA) to all dioceses. The successful candidate will be responsible...


  • Melbourne, Australia Ventia Pty Limited Full time

    **Ventia have been the Defence Base Services (DBS) Contractor since 2014, which includes the delivery of Project Support Services (PSS) to Defence. PSS have teams based regionally supporting Defence to bring infrastructure established through project delivery into sustainment and ongoing maintenance.** We are looking for a **Data Operations Analyst **to...