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Client Services Coordinator

1 month ago

Sydney, Australia yourtown Full time

**Job no**: 493359
**Work type**: Permanent (Full-Time)
**Location**: Sydney Greater West
**Categories**: Child & Family Support

**yourtown** is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by **yourtown**, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at **yourtown**.

**your opportunity**

Based at a confidential location in Western Sydney, this role has responsibility for delivering, leading and overseeing direct client work at our Domestic and Family Violence Transitional Housing service.

**yourtown** has recently launched our Transitional Housing program to ensure families are provided safe housing and case management support to safely transition from refuge to independent housing. This role provides an exciting opportunity to help shape a new program and make a real impact.
- Your role will include:

- day to day supervision and coordination of service delivery
- direct line management of a small team
- safety planning and critical decision making in relation to the needs of families
- facilitate collaborative case reviews
- build and maintain external partnerships and networks

**what we are looking for**

You will be flexible and adaptable and work with a whole of family approach to achieve best practice outcomes for woman and families.
- You will bring:

- passion, commitment and belief in families
- bachelor in Social or Behavioural Sciences with at least 4 years direct experience working with families, ideally in the domestic and family violence space
- strong ability to assess and manage risk and to appropriately manage and de-escalate crisis situations.
- experience in leading and coordinating a team
- demonstrated understanding of working from a trauma and attachment informed framework
- demonstrated understanding of case management with assessment frameworks related to Child Protection, Parenting and Family Work, Family Violence, Mental Health and Drug and Alcohol issues
- working knowledge of legislation specific to domestic violence, child protection, court procedures and processes

**your benefits**

When you join **yourtown** you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- salary sacrifice options to increase your take home pay
- regular line supervision and support plus internal practice supervision
- ability to negotiate flexible work hours and work arrangements
- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
- an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

**how to apply**

If you believe in the power of young people and in yourself, join team **yourtown** and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Contact: Marnie Elliot - Talent Acquisition Specialist on 0434 609 384

Role closes: 26 March 2023

**yourtown** supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

The **yourtown** Workplace Immunisation Policy requires personnel in this position to evidence or obtain mandatory immunity requirements for the following diseases: Hepatitis A, Hepatitis B, Chicken Pox, Measles/Mumps/Rubella, Tetanus/Diptheria/Pertussis (whooping cough), Influenza. **yourtown** will provide successful applicants with information regarding mandatory vaccinations, and supporting information about the immunization and access to a general practitioner, pharmacist, or local clinic for individual consultation regarding immunisation.

**"In our team we value diversity, inclusivity and people who want to make a difference"**

Position Description

**Advertised**: 10 Mar 2023 AUS Eastern Daylight Time
**Applications close**:

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