Customer Service Medical Reception

2 months ago


Richmond, Australia Access Health and Community Full time

Part-time Max Term 14 hrs. PPCC Medical receptionist, Richmond
- $32.81 per hour, Not for Profit plus salary packaging benefits
- Career development opportunities, flexibility and wellbeing support

**About Us**

Access Health and Community (AccessHC), with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, work across 18 locations. In mid-2025, AccessHC will be merging with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens new opportunities for our team and the communities we serve.

**The Opportunity**

We are seeking a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to our customers who attend the Richmond PPCC. This role involves two afternoon /evening shifts on Monday 3pm to 10pm and Tuesday 3pm to 10pm.

Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working. The Richmond Priority Primary Care Centre (PPCC) aims to assist community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast, priority care. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support St Vincent’s Public Hospital Emergency.

**What you will be doing**
- Key Responsibilities_
- Assist customers to connect with our services directly or by referring them to the appropriate team
- Provide administrative support to the team and maintain strict confidentiality
- Arrange and co-ordinate interpreting/translating services when required
- Book and rescheduling appointments for customers attending our premises in person
- Collect and processing payments and claims for services delivered

**What you will bring**
- A passion to deliver an exceptional customer service engagement with all customers
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence
- Organised with strong attention to detail Strong problem solving and negotiation skills
- Demonstrated ability to work independently and in a team environment
- Customer Service training from hospitality and telecoms desirable

**Access Health and Community Culture and Benefits**

At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.

Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.

**The position encompasses an extensive range of benefits**:

- Supportive and values-based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health - Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/ entertainment expenses)

**Applications close**:27th October 2024


  • Medical Receptionist

    6 months ago


    Richmond, Australia Rooms with Style Full time

    **Full Time Medical Receptionist** - Be upskilled from your GP/Allied background and work with Surgeons - OR use your current Medical Reception experience - Professor of Orthopaedics - Professional, light-filled modern practices - Genie Medical Software We are looking for a dedicated and hard-working experienced Medical Receptionist who would love to...

  • Medical Receptionist

    5 months ago


    Richmond, Australia Rooms with Style Full time

    **Full Time Medical Receptionist** - Professor of Orthopaedics - Amazing practices - Genie Software - Great amiable team - above award payrate - Richmond and Glen Iris - Work with the best - parking at some locations Do you like to make a difference to those who are in need? Do you pride yourself on your customer service? Then please read on. We are...

  • Medical Receptionist

    2 months ago


    Richmond, Australia Francis St Family Practice Full time

    We require a vibrant friendly person very soon, to join our team as a permanent part time medical receptionist in a busy holistic solo General Practice. The successful applicant will be experienced in Medical Reception work and be able to deal with all aspects of the role in a GP setting and with Best Practice knowledge preferred. Hours are fixed at one...


  • Richmond, Australia Rooms with Style Full time

    **Part-Time Medical Receptionist** - Plastic Surgery - Be upskilled from your GP background - Gentu Software - Epworth Richmond - onsite parking provided on Wednesdays - 2 days per week - Wednesday and Thursdays - Elegant boutique practice Do you excel at customer service? Do you like to make a difference in our patient’s journey? Are you proud of your...

  • Medical Receptionist

    5 months ago


    Richmond, Australia Epworth Healthcare Full time

    This is a permanent, full-time position working as a Medical Receptionist, you will be completing day-to-day, general administrative duties in the clinic. You will play a pivotal role in creating a positive first impression for the patients and ensuring their experience with the practice is seamless. **You will make an impact by**: - Reception duties...


  • Richmond, Australia Wall Street Full time

    Join an industry leader and a growing company - Expert in customer service? This is the role for you - Beautiful Richmond Showroom **Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior...


  • North Richmond, Australia Panthers North Richmond Full time

    North Richmond Panthers are seeking an enthusiastic, dedicated and customer focused individual to join their friendly team. We currently have an exciting opportunity for a passionate Customer Service Attendant to join our busy team of professionals. Thriving in a fast paced team environment, you will enjoy a range of duties associated with food, beverage...


  • Richmond, Australia Orthopaedic Surgeon's Office Full time

    We are a private surgeon’s office based in Richmond, VIC. We are seeking a Medical Secretary to work casual hours in our rooms, 2-3 days per week, 5 hours to 8 hours per day, scheduled as required. **Responsibilities**: - Reception/ greeting patients - Patient appointment management - Account/ payment management - Collecting patient information and...

  • Medical Receptionist

    3 months ago


    North Richmond, Australia North Richmond Family Medical Practice Full time

    This is an ideal opportunity for an experienced and energetic medical receptionist with front desk experience to expand their skillset and join a busy and professional GP practice on a part-time basis, starting with two shifts a week working within the Hawkesbury. **The Role**: - Meet and greet patients arriving to the practice - Answer incoming telephone...

  • Customer Service Agent

    5 months ago


    Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Full time OR part time available - pick your days! - Bring your personality to a varied role with room to grow - Great, central location opposite East Richmond station **About us**: PharmaPrograms is an Australian-based healthcare consulting company, established in 2014 with a focus on developing and delivering bespoke solutions for optimal medication...


  • Richmond, Australia AUS Medtronic Australia Full time

    About AUS Medtronic AustraliaWe are a global leader in healthcare technology, dedicated to alleviating pain, restoring health, and extending life.Our mission is to provide innovative solutions for real people. From research and development to manufacturing and sales, we have a diverse team of passionate individuals who experiment, create, build, improve, and...


  • Richmond, Australia AUS Medtronic Australia Full time

    Medtronic Australia: A Career of Exploration and InnovationWe are seeking an experienced Technical Service Specialist to join our team in Australia. As a key member of our technical services group, you will play a critical role in delivering exceptional customer service and support for our medical devices.About the Role:This is a unique opportunity to work...


  • North Richmond, Australia North Richmond Family Medical Practice Full time

    This is an ideal opportunity for an experienced and energetic medical receptionist with front desk experience to expand their skillset and join a busy and professional GP practice on a part-time/casual basis, within the Hawkesbury working 1.5 days a week, and covering for sick and holidays when needed. **The Role**: - Meet and greet patients arriving to...


  • Richmond, Australia AUS Medtronic Australia Full time

    About the RoleWe are seeking an experienced Technical Service Specialist to join our team in Australia. As a key member of our technical services team, you will provide on-site technical service and support for medical devices without sales & service quota.Key Responsibilities:Ensure all Preventative Maintenance is carried out in a timely manner as per...


  • Richmond, Australia AUS Medtronic Australia Full time

    At AUS Medtronic Australia, you can embark on a fulfilling career of innovation and exploration, championing healthcare access and equity for all.Key ResponsibilitiesLeading the Way in Technical ExcellenceProvide on-site technical support and service without sales & service quotas.Ensure all Preventative Maintenance is carried out in a timely manner...


  • Richmond, Australia APS Full time

    About the Role:An APS 4 Health Clerk is responsible for providing administrative and support services to a multi-disciplinary healthcare team. Key duties include processing admissions, dispatches, reception duties, records maintenance, and collating and distributing reports.About the Team:The Joint Health Command (JHC) delivers healthcare services to over...


  • Richmond, Australia AUS Medtronic Australia Full time

    As a Technical Service Specialist at Medtronic Australia, you'll play a vital role in championing healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include: Providing on-site technical service and support without sales & service...


  • Richmond, Australia AUS Medtronic Australia Full time

    AUS Medtronic Australia seeks a Medical Device Technical Specialist to join their team. As a key member of the technical services group, you will provide on-site support and maintenance for medical devices.About the RoleThis is a competitive role with a salary range of AU$90,000 - AU$110,000 per annum, depending on experience. The successful candidate will...

  • Customer Service

    7 months ago


    Richmond, Australia elle belle recruitment Full time

    Travel / Tourism Sector - Varied Customer Service role - Great Team - Richmond Location **The Company**: This well established and highly regarded industry leader specialise in providing their clients memorable and unique holiday experiences.**The Position**: **The Duties**: As an integral part of this small and dedicated team you will be responsible for...

  • Medical Receptionist

    5 months ago


    Richmond, Australia Advanced neurosurgery Full time

    **Neurosurgical practice seeking FT receptionist / admin staff member with a love of all things reception !** Offering FT permanent employment, Salary negotiable + Retention bonus + yearly bonus + Super. We also have a lot of coffee and there’s free birthday lunch of course!!! Looking for a team player with excellent interpersonal skills, ability to...