Customer Service Agent

5 months ago


Richmond, Australia Arrotex Pharmaceuticals Pty Full time

Full time OR part time available
- pick your days
- Bring your personality to a varied role with room to grow
- Great, central location opposite East Richmond station

**About us**:
PharmaPrograms is an Australian-based healthcare consulting company, established in 2014 with a focus on developing and delivering bespoke solutions for optimal medication usage, adherence and overall health outcomes.

**About the role**:
Reporting to the PharmaPrograms General Manager, the Customer Service Agent will support a diverse team of healthcare professionals including pharmacists and dieticians. This is a fantastic opportunity for someone with the compassion and personality to thrive in an environment with multiple stakeholders, vibrant teammates and ongoing learning and development. This is a great short
- or long-term opportunity offering full time or part time hours (min. 3 days per week).

**What your day might look like**:

- Respond promptly to customer inquiries in a friendly and professional manner
- Triage inbound calls to PharmaPrograms HCP’s
- Identify opportunities to promote PharmaPrograms to current and prospective clients
- Manage customer complaints with a focus on positive resolution
- Liaise with various stakeholders to ensure a seamless customer experience

**Skills we’re looking for**:

- Experience with Microsoft Office Suite (Salesforce exp. highly regarded)
- A Personality Chameleon Strong communication and interpersonal skills are a must
- Ability to multi-task, prioritise, and manage time effectively
- Ability to remain calm and professional under pressure
- Previous Pharmaceutical experience not necessary

**Perks we offer**:

- Online pharmacy
- Exclusive discounts
- Paid parental leave
- Novated car leasing
- Salary continuance insurance
- Premium membership to Go1 online learning and development platform
- At Arrotex we are committed to creating an inclusive workplace. We believe in equal employment opportunities regardless of age, gender, identity, ethnicity, physical and mental ability. Arrotex acknowledges and pays respect to the Traditional Owners and ongoing custodians of the land._


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