Medical Receptionist

5 months ago

Richmond, Australia Epworth Healthcare Full time

This is a permanent, full-time position working as a Medical Receptionist, you will be completing day-to-day, general administrative duties in the clinic. You will play a pivotal role in creating a positive first impression for the patients and ensuring their experience with the practice is seamless.

**You will make an impact by**:

- Reception duties including managing the reception area, greeting, and assisting patients with warmth and professionalism, ensuring their comfort and satisfaction.
- Coordinate patient appointments, ensuring efficient and precise scheduling in accordance with the availability of our healthcare providers.
- Interact with patients to confirm appointments, make necessary reschedules, and deliver timely appointment reminders.
- Ability to work independently, show initiative and work positively and productively within a team environment.
- Handle patient payment transactions, including invoices, payments, and balances.
- Provide outstanding customer service to patients and visitors, addressing their inquiries promptly and efficiently.

**To be successful in this role...**

You will have:

- Proven experience as a receptionist or customer service role in healthcare sector.
- Have a collaborative and flexible approach, willing to adapt as competing priorities arise.
- Capability to work independently as well as within a team.
- Strong time-management, organisational skills, and attention to detail.
- An eye for detail and an ability to multi-task and cope well under pressure in a range of reception/administrative roles
- Knowledge of Genie is essential

Position Description Inherent Requirements

**About Epworth Richmond**

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside highly skilled practitioners in all areas. You will challenge your skills, broaden your experience, and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities, and technologies.

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

**Enquire / Apply**

Sound interesting? To apply, click the **I'm Interested **now and attach your CV and cover letter.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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