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Building Support Coordinator

4 months ago

Melbourne, Australia Metricon Full time

**Love Where You Work**

**We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

This role is a Hybrid work arrangement working from home and in the office each week. You will proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Love working with our experienced Site Managers to get our customers to settlement with mínimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.

Reporting to the Building Support Manager, your responsibilities will include:

- Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process
- Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution
- Maintain customer files with relevant contract, variations and other required documentation
- Creating workflow, completing tasks as they arise
- Provide all relevant documentation including compliance certificates to nominated Building Inspector
- Confirm with Site Manager that inspections are complete in order to achieve occupancy permits
- Coordinate the installation of gas line/ meter with authority using CPT reports
- Coordinate electricity disconnection with service provider upon settlement
- Ensure all the information kept in the database is correct and up to date (client details)
- Completing and managing data entry and report compilation; and
- Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.

Metricon will offer you:

- Hybrid work arrangements working from home and in the office each week
- Sit with your Team Leader who has come from this role, every week and partner with them and go through each of your job numbers using your Clickhome Workflow Report
- Clickhome Database training through your Team Leader and our experienced Clickhome In-house Trainers
- Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road so easy to get to
- Be supported by a Management Team that has a Culture Where U Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- No two days are the same and no two customers are the same you work with so learn each and everyday on the job
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience in a customer focussed role with conflict and problem management focus
- Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts
- Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
- Highly organised - ability to multi-task and deal with a variety of activities
- Highly developed interpersonal and communication skills
- Proven ability to work in a positive and professional manner in a goal orientated environment;
- Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and
- Some experience in using database systems is an added advantage.

**This role requires a national police check to be undertaken on the successful applicant.