Aps4 Complaints Officer

3 weeks ago

Geelong, Australia HAYS Full time

Fed Gov position in Geelong, with WFH flex

**Your new company**

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong to recruit an APS4 Complaints Officer for a 12-month, full-time temporary assignment with the potential to extend. Want to work from home on occasion? This job may just be the one for you

**Your new role**

As the APS4 Complaints Officer, you will work from both the Geelong National Head Office and from the comfort of your own home. The APS4 Complaints Officer will have a high level of contact with internal and external stakeholders and will be required to communication with and provide advice on a range of matters to resolve moderately complex enquiries. Responsibilities may include:

- Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

**What you'll need to succeed**

To succeed as the APS4 Complaints Officer, you will need:

- Excellent communication skills, both written and verbal
- Demonstrated experience working autonomously
- Demonstrated experience analysing and interpreting information
- IT proficiency, especially MS Office and Customer Record Management (CRM's)
- Experience in case management, complaint handling or customer relation roles is ideal
- Government experience is desired
- Australian Citizenship

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $43.82 + super, an opportunity to progress your career with this Federal Government Agency, WFH flexibility and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

Brittany Walker - Team Manager

2849035

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